At Gensler, we design for people. We leverage our global perspective and local presence to innovate at every scale. We’re not just designers. We’re tinkerers, craftspeople, visionaries, innovators and thought leaders. Fueled by passion and entrepreneurial spirit, our people bring new ideas to solve challenging problems.  Whether you’re into sketching new ideas, hacking a building or growing client relationships in global markets, there’s something here for everyone.

Our depth of expertise spans disciplines—from aviation and transportation to education, hospitality, retail, technology and more. At our core we embody an entrepreneurial spirit, always looking ahead for new ways to innovate and add to our clients' success. We share the belief that design has the power to transform organizations and change lives; whether we’re refreshing a retailer’s brand, planning a new urban district or designing a super tall building.

Our work reflects an enduring commitment to sustainability, and we believe that a diversity of voices and cultures is one of the most powerful strategic tools for securing lasting competitive advantage.

As the world’s largest design firm, Gensler has a unique obligation and opportunity to focus on sustainability in the built environment. We deepened our commitment to combat the impact on climate change in the built environment when we launched Gensler Cities Climate Challenge (GC3) in 2019. This is our pledge to meet an ambitious goal: the elimination of all greenhouse gases from our work by 2030.  

Your Role

As an Analyst, you will be a core member of our multi-disciplinary teams working with a wide range of clients across industries and sectors to evaluate their current conditions, define their goals, and develop integrated strategies for how their environment, technology, policies, and services can support their objectives. Your work will span a wide range of scales, from pilot projects that test new ideas to global strategies and programs. Working with your project team, you’ll support user research activities, synthesize data and feedback into meaningful insights, and develop innovative future state concepts and solutions.

What You Will Do

As an Analyst you will:

Collaboratively plan and perform user research and data collection activities.

design and support engaging workshops with internal teams, clients, and other stakeholders.

analyze qualitative and quantitative data from multiple sources to determine impact on business goals, organizational culture, or performance criteria for spatial design.

synthesize information and data into relevant findings told through presentations, reports, posters, videos, websites, etc.

develop compelling content that enables clients to visualize and understand the benefits and implications of our strategies and recommendations, such as the impact on space supply and occupancy demand data, business goals, and organizational culture.

articulate and represent scenarios (with plans, data, feedback, relevant precedents, etc) to illustrate a range of relevant solutions (e.g. design concepts, work styles, program, service models, etc) based on the research that meet the client’s objects and expresses the tradeoffs associated each option.

define and develop concepts and prototypes of experiences, programs, services, and spaces to test with users and stakeholders.

support the interface with Gensler design studios to ensure the seamless transition of design strategy into the design implementation phase.

Your Qualifications

5+ years of experience in creating human-cantered design, service design, and/or experience strategies, preferably for clients in the lifestyle sector (retail, hospitality, entertainment, etc).

Have worked in a progressive, creatively-driven environment that embraces strategy as part of the core design process.

Proven track record creating strategies, including customer journeys, archetypes, experience briefs, strategic POVs and workshops that manifest into solutions that cut across the digital and physical worlds.

Experience working in dynamic conditions and on multiple workstreams that require fast iterations and pivoting between collaborative and individual work 

Experience in executing research initiatives to gather additional content focused requirements.

Experience in designing and supporting engaging workshops with internal teams, clients, and other stakeholders 

Ability to develop compelling communications that help clients to visualize and understand the benefits and implications of strategies and recommendations  

Excellent communication and interpersonal skills while working with teams, clients, and other partners 

Self-motivated and entrepreneurial  

Comfortable with the ambiguity of working in and defining unknown spaces  

Experience with presentations and proposal development

The ability to respond proactively and thoughtfully to design critique and feedback from clients and colleagues 

The ability to infuse empathy and behavioral analysis into your work 

Familiarity with design research methodologies and processes 

Life at Gensler

As a people-first organization, we are as committed to enjoying life as we are to delivering best-in-class design. From internal design competitions to research grants to “Well-being Week,” our offices reflect our people’s diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability and wellness programs. We also offer profit sharing and twice annual bonus opportunities.