Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500,` with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Analyst Collections Dispute –Domain Trainee – English-Remote Slovakia
Responsibilities
• Manages accounts receivable portfolio of complex customers / self-billed customers assigned to her / him ensuring customers
• Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case
• Validates reasons for delinquency using appropriate sources of internal / external information
• Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes
• Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds
• Prepare and process accounts reconciliation in communication with external / internal customers
• Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes
• Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers
• Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases
• Process shifting of uncollectable items for legal actions / ensure processing of write-offs
Qualifications we seek in you
Minimum Qualifications
• Bachelors (or local equivalent) Degree in accounting and / or finance preferred but not mandatory
• Good years of experience in Collections Dispute
• MS-Office, ERPs (SAP) and process knowledge
Preferred Qualifications
• Good Excel knowledge
• Analytical skills
• Fluent in English,
• Other language beneficial (Italian)
• Strong communication skills
What can we offer?
• Multicultural and very diverse environment with people from over 30 countries
• Genpact supports language courses, professional trainings, and personal development.
• Friendly working environment
• Great career-development opportunities
• Opportunities to leverage your accounting and finance skills.
• Opportunity for process improvement/simplification/standardization
• Flexible working hours/home office
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.