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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

International Risk and Controls sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers. 

The objective of the ICS Control Management Legal Entity India Market Team is to provide specialized and strategic operational risk (OR) advisory specific to product and service areas. The role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

ICS Control Management organization is looking for a Manager of ICS Control Management India Market Legal Entity focused on ensuring control management is embedded in the day-to-day operations of our business. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

 

 BU Specific Responsibilities: 

The Analyst, ICS Control Management India Market Legal Entity will:

·        Assists in specific areas of execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.

·        Support the implementation of parts of the operational risk framework to enable effective risk management and decision making in the BU

·        Help facilitate the understanding and use of the risk governance framework basics across BUs through regular communication

·        Assist to aggregate basic level reporting, approvals/exceptions and support "change-the-function" activities for the BU

·        Follow processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials.

·        This role within Control Management supports the 1st line with Internal Audit and Regulatory Exam monitoring and outcomes. Working closely with a wide range of stakeholders in the business, Compliance and Audit, the successful candidate will support India LE business in driving clarity, improving outcomes, sharing best practice and providing meaningful insights to the Leadership Team, Market Operational Risk Experts and Functional Experts within the Control Management.

·        Provide comprehensive administrative and secretarial support to the Operational Risk Management Committee (ORMC), ensuring the efficient and effective conduct of its meetings and the timely dissemination of information.

Required Qualifications:

6-8 Years experience in Operational Risk Management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities. Project management, communication, and interpersonal skills. Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards. Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.

Academic Background:

CA/MBA or Postgraduate with preferably a master’s degree or equivalent. A Risk Certification in Operational/Enterprise Risk from a reputable organization is preferred.

 American Express is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

ORMCM

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.