**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Global Merchant Services is the merchant acquirer, processor and marketing partner for the millions of merchants around the world who accept the American Express Card. The GMS Lead Financial Office (LFO) team is responsible for providing value-add consultative and analytical support to the Merchant Services LAC General Manager to evaluate financial performance, identify profit improvement opportunities, and develop metrics with key business partners to actively manage the profitability of the merchant’s portfolio. **How will you make an impact in this role?** enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally. Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GMNS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk. **F** ocused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. **Responsibilities:** * Assist in additional identification specific risks throughout business processes and systems (along with business process owners) * Support facilitation to BUs in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates) * Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events * Proactively help identify certain areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing * Support thematic risk reporting (levels, trends, causes) * Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping) * Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG) * Support risk management practices within the business * Maintain risk dashboards and key risk indicators (KRIs) for ongoing monitoring * Maintain risk profiles and an updated risk register(s) * Support sharing insights, better practices, themes, etc. across the enterprise **Minimum Qualifications** * 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities * Project management, communication, and interpersonal skills * Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards * Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively * Fluent English and Spanish **Preferred Qualifications** * Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous * Supporting identification of operational risks throughout business processes and systems. * Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met * Supporting independent control monitoring, including identification of control improvements * Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes **ORMCM** **Qualifications** We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Risk **Primary Location:** Mexico-CDMX-Mexico City **Schedule** Full-time **Tags** ORMCM **Req ID:** 25002136