Customer Data Operations comprises of Finance Data Desk, Sales Data Desk, Customer Agreements,   Install Base, Cloud Subscription Data Management, & Non Revenue Orders. The responsibility of the team is to maintain accurate customer Data & provide uninterrupted service to our customers. Teams focus is on enhancing customer experience by imbibing Agile, Willingness to change status quo, Accountable, Responding with Sense of Urgency & Engaging for building Trust – AWARE values

Job Responsibilities
•    Work on assigned Service requests
•    Act as the first point of contact for operations
•    Ensure the desired Service level Agreements (production, Quality, TAT etc.) are met
•    Identify improvement opportunities (proactive and reactive)
•    Display Customer Centric behavior
•    Collaborate closely with training and quality team
•    Provide necessary guidance and support to testers

  This role reports into Assistant Manager/Deputy Manager

Key Skills
•    Strong written and interpersonal communication skills
•    Good quantitative and analytical skills
•    Should have problem solving capabilities
•    Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point
•    Demonstrate good listening and comprehension skills
•    Should be a team player with good interpersonal skills
•    Ability to manage priorities and meet deadline
Key Competency
•    Communicating for Impact o    Articulates clear and concise messages Listens, understands and responds openly to the ideas of others
o    Uses a wide range of interpersonal styles and approaches to influence others
o    Builds credibility by contributing expertise and provides accurate and relevant information in a timely manner
o    Creates easy to understand and accurate business communications •    Collaboration o    Builds trust, mutual support and understanding with colleagues
o    Demonstrates acceptance and respect for others
o    Values diverse thinking and seeks to understand different perspectives and cultures
o    Demonstrates value as a team player both within and across teams •    Performance drive and Execution o    Perseveres to deliver against objectives and takes personal accountability for own performance
o    Knows what level of performance is expected and how to get support as required
o    Demonstrates attention to detail in all aspects of work
o    Acts with a sense of urgency and confidence to deliver quality work in a timely manner
o    Demonstrates resilience in the face of challenging situations
o    Delivers results while ensuring compliance with Oracle's Code of Ethics and Business Conduct •    Mastering Complexity o    Assimilates and evaluates new data and facts in a timely manner to support effective decision-making
o    Gathers appropriate data and diagnoses root cause of issues
o    Tackles problems enthusiastically; views problems as a challenge
o    Recognizes problems; knows when to seek input from others or escalate to a higher level in a timely manner
o    Draws accurate conclusions from qualitative and quantitative data •    Change Agility o    Shows willingness to adjust to changing work environments
o    Offers ideas on where improvements could be made
o    Works efficiently in situations of uncertainty •    Competitive Edge o    Demonstrates understanding of unique internal and/or external customer needs and how  to meet them
o    Implements improvements in efficiency, effectiveness, and productivity
o    Values and explores ideas and suggestions made by others
o    Considers alternatives to existing assumptions, practices, and thinking •    Inspirational Leadership o    Leads by example and personally models positive values, inclusive behaviors, and work practices
o    Projects confidence, expertise, and authority
o    Demonstrates integrity, honesty, and fairness in dealing with colleagues and customers
o    Exhibits, promotes, and supports ethical behavior and business practices; complies with Oracle's standards of ethics and business conduct
o    Proactively seeks feedback and focuses on developing relevant capabilities.
Basic Requirements
•    Any Graduate with 0-2 years of relevant experience
Flexible to work in shifts

Career Level - IC0