What you will do: The HR Analyst is responsible for providing support on issues/inquiries related to our processes and to maintain day-to-day operation to deliver results. The HR Advisor will collaborate with HRBP’s, Tier 2 and COE’s providing HR Services support. The Responsibilities are: + End-to-end Ownership of employees inquires (wired and non-wired) and people leaders, either by phone support or cases. + Participate on the creation of knowledge articles to enhance knowledge base. + Specialized in Standard and non-standard HR policies practices. + Onboarding and offboarding support. + Process transactions in our HR system (Workday, SNOW ), to ensure data accuracy and provide support to employees and former employees. + Provide specialized administrative support to HR Responsible, Managers and Vendors. + Reporting and auditing Data Management. + Coordinate and manage interactions with Vendors and COE (Center of Expertise) for our day-to-day. + Ensure execution under the Service Model SLA’s and Key Performance Indicators defined by leadership in regards of calls, cases, and transactions. + Analyst may be assigned to one or more functional areas as part of their responsibilities and perform a variety of activities both front and backstage (first point of contact or transactional support). + Support employees on enrollment to different Paysilps tools and payroll systems like: ADP /Meta4/Workday. + Perform overpayment calculations, military or jury duty and any other calculation needed to perform the functions. What we look for: (REQUIREMENTS) + Advanced English Level. + Oral and written communication skills. + Bachelor’s degree in HR, Finance, Business, or related field required. + Excel skills. (Pivot tables, macros, etc.) (Desirable). + High Customer Service orientation. + Excellent organizational skills and ability to track and follow up. Soft Skills / Communication: + Analytical thinking skills + Attention to details. + Manage multiple priorities simultaneously. + Excellent planning, organization, and time management skills. + Ability to understand and successfully develop partnerships with customers and peers. Job experience + Desirable working experience in a HR Service Centers, HR operations or Payroll areas. + Experience in Human Capital Management systems (Workday, Service Now, Oracle). + Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.