Job Description:

Main Responsibilities:

Billing lead for assigned strategic portfolio – ensure contractual compliance, invoice accuracy, claim approval and client payment within agreed payment termsWork within a team of O2C Analysts (on shore and offshore) tasked with delivering accurate invoices within SLAWhere Client Reports are contractually required, ensure these reports are delivered within SLAEnsure successful receipt of billing data – measure and report on quality and timelinessAnalyze, review and prepare data in accordance with invoicing / pricing requirementsBilling System Invoice processing according to billing schedule and customer requirementsQuality Assurance – preparation of invoice in accordance with checklist and for final review with Account LeadsRespond to internal and external customer invoice enquiriesPresent trend reporting data to Billing Consultants and Billing Operations Manager for reviewContinual focus on process improvement initiatives of billing processesSAP Maintenance - Configuration of SAP to accommodate client billing requirements, Daily management of billing information in SAP, WBS MaintenanceDocumentation - With the support of the O2C Analyst team and Manager, finalise working instructions for all core processesRelationship Management - Ensure clear communication with key data providers, internal and external customer is at the forefront of delivery. Be open about issues, what actions are taken and likely resolution timeframe.Build a strong relationship and provide data / information where required to the Billing ConsultantsCollaboratively identify opportunities for process improvement and establish the most appropriate methodology for their applicationIdentify scheduling conflicts, system issues which can be reviewed for improvementContribute to business requirements for system or process change which may extend beyond the Billing Operations TeamProactively plans and manages the collections activities at a portfolio level including issuing statement of accounts, sending reminders and resolving customers queries to ensure timely payment.Dedicated focus to reducing aged accounts and developing an intervention program to achieve thisActively participates in Daily Aged Trial Balance meetings, providing updates on the status of all invoices for customers in your portfolioCompletes basic account reconciliations for your own customer portfolio as neededEffectively contributes to Billing and Collections KPI’s, especially Invoicing, Cash and Aged AR related metrics and other DXC financial indicators on assigned portfolio, ensuring timely payments of DXC receivablesUses collections tools and processes to drive resolution of customer issues, minimizing write offs and maximizing cash flowContributes to performance goals in line with organisational objectivesApplies knowledge of collections systems (GetPaid), processes and portfolio performance to deliver on expectations for receivables aging.Logs all disputed invoices in Get Paid in a timely manner and follows up each dispute regularly until it is resolved.Responsible for engaging with both customers, internal partners and other O2C resources to escalate and resolve issues for specific customer situations or root cause resolution.Proposes write-offs and provisions to the O2C Collections Specialists as neededSends requests for refunds and provides updates on the Root Cause field so the O2C Collections Specialist to process in Get PaidActively participates in projects to drive improvements in operational efficiencies, business models, customer payment cycles or solutions for customer receivable issues within the Billing and Collections organization or O2C organization  Completes required training scheduled by DXC and/or O2C management as required.Participates in all governance related activities at team, region and global level to identify specific actions and provide regular status updates.Carries out all responsibilities in compliance with the Billing and Collections policies and processes, audit standards, SOX standards and other tax, legal, contractual or regulatory requirements and best practices

Education and Experience Required:

Typically - 3+ years of experience in a Billing, Credit or Collections.Beneficial – a Degree or Diploma in the areas of Accounting or Business

Knowledge and Skills:

ProactiveEffective business writing skills – particular to the market you are supportingProven time management and task planning, including prioritization – critical in ensuring stakeholders and clients held to account for deadlinesStrong decision-making skillsPrevious experience in the fields of credit or collectionsStrong knowledge of accounting principles and DXC internal processes and standards.Strong people skills – you will be working with people at all levels in DXC and client organizationsGood understanding of credit, finance, and risk mitigation tools.Strong communication and relationship building skills.Strong ability to adapt to changeStrong analytical skillsStrong ability to identify issues/risks and effectively escalate for resolutionStrong ability to analyse processes and operational models to drive suggestions for improvementsGeneral knowledge of economic and political environment within the APAC region, demonstration by regular review of news to ensure you understand your clients in the APAC marketStrong conflict management skills

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