8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be! 

About this job

At CarMax, we are constantly delivering new technology platforms and capabilities to our Associates.  In this role you will be supporting our associates ensuring accurate compensation via payroll technologies.

What you will do – Essential Responsibilities

Monitor and resolve support ticket/issue queues in ServiceNowAbility to do data analysis and trending including Service-Now reporting, resolution, and monitoringPartner with Legal, Compliance and other Operations professionals to share insights, observations and expertiseAbility to debug and troubleshoot through basic problems (including basic PowerBuilder debugging)Partners with the team during critical support situations and effectively, efficiently, and quickly drives to successful resolutionsParticipate in a 24x7 on-call rotation and after hours support as scheduled

Purpose of the role

It takes a passion for technology and issue resolution to be successful in this role.  Working collaboratively and creatively as part of a close-knit support team, the analyst will quickly and professionally mitigate and resolve issues for Carmax associates.

Qualifications and Requirements

Basic Qualifications

2+ years in issue resolution related to individual user resolutionStrong interpersonal skills including ability to interact effectively with associates and managers in all operational business areas and at all levels in the organizationStrong knowledge of Relational databases and SQLExcellent written and verbal communication skillsTeam player mentalityDesire to learn something new every day

Work Location and Arrangement: This role can be based out of the CarMax Home Office in Richmond, VA or the Dallas Technology Hub and have a Hybrid work arrangement

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.