Job Description                 Job Title: Analyst II           Date: 2021           Division/Department: Recovery Audit           Location:           Reports to: Management           Service Line: Recovery Audit - Non-Commissioned Band: 3 - Professional Zone: NA                             Type of position: ☒ Full-time ☒Temporary ☒Part-time ☐Other         FLSA Status: Hours________ / week ☐Exempt ☒Not applicable ☐Non-exempt     JOB DUTIES & RESPONSIBILITIES:  Conducts audits using client data to identify errors and recover revenue  Finds, supports, and documents audit and claims operations  Produces claims   Updates claims management system  Bills claims to client   Reviews contracts, agreements, paperwork and electronic documents   Inspects and evaluates client financial information   Provides vendors with claim back-up information  Packages claims for vendor and/or client  Conducts buyer, contract and document pulls as required  Provides support for audit team.  Actively contacts vendors as part of the claim production process   Independently produces written correspondences to vendor inquiries.  Analyses and assesses problems regarding client’s claims procedure and business operations based on appropriate audit concepts.  Produces number and dollar volume of claims goals as defined by team leader and/or management.  Adheres to the overall timing and deadline of an audit cycle.    REQUIRED WORK EXPERIENCE:  Minimum of 2 years of professional business experience.   Professional audit experience is preferred.    FUNCTIONAL COMPETENCIES:    Domain/Industry Knowledge & Focus  Demonstrated ability to review multiple project types or vendor complexity levels with limited support or claim review before sent to vendors or clients    Data Analysis  Demonstrates proficiency in all tools used and is a resource for less experienced staff    Problem identification & Resolution  Creatively develops new ideas and solutions through acquired audit knowledge  Identifies solutions to complex problems, seeking support as needed    Claim Production & Quality  Regularly achieves production levels of claim value or counts in the top 75% of team members producing claims   Performs entry-level audit tasks with little supervision  Identifies ways to improve audit process and procedures related to own tasks  Finds ways to perform tasks more efficiently  Demonstrates ability to serve as knowledge resource on some claim concepts to lower-level staff and India teams    Client & Supplier Management  Continues to show strong skills in organizing and retaining information received and is able to identify how answers to limited questions may relate to broader concepts  Handles correspondence across multiple concepts, accurately interpreting the main issue in vendor/client correspondence and addressing it professionally, in a clear, thorough and concise manner    BEHAVIORAL COMPETENCIES:    THINKING  Maintains a Client Focus  Delivers on commitments to clients  Understands clients stated needs and requirements  Communicates with vendors in professional and timely manner  Meets clients’ needs  Maintains positive relationships with clients and vendors    RELATING  Communicates with Impact  Communicates in clear and concise manner  Values and listens to others  Adapts communication to different audiences  Shares information in a timely manner     SELF-MANAGING  Displays Emotional Intelligence  Remains calm and composed with day-to-day challenges  Maintains focus when under pressure  Recovers from setbacks typical to role  Adapts to changes and shifting requirements, and maintains openness to new approaches  Aware of own emotions and reactions  Builds positive and trusting relationships with colleagues  Sees the positive in people, situations and events    Organizes & Prioritizes  Organizes info to complete daily work  Plans and performs work in systematic way  Seeks guidance with competing demands & priorities  Manages tasks effectively to deliver work on time  Shifts priorities as directed by others    Takes Initiative  Takes responsibility for own performance - work done on time and to quality  Performs routine tasks without being prompted  Anticipates problems might encounter in daily tasks  Accepts responsibility for and corrects mistakes  Seeks out additional work; offers to help others    ACHIEVING  Drives for Results  Tenacious in overcoming routine challenges, seeks support  Completes tasks in timely manner  Strives to meet goals and objectives  Maintains energy and focus  Maintains self-motivation and determination to meet deadlines and expected outcomes    WORKING CONDITIONS:  Employee Assistance Programme