You Lead the Way. We’ve Got Your Back.  

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.  

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.  

Join Team Amex and let’s lead the way 

The International Loyalty & Partnerships team, as part of the Premium Products & Benefits organisation within the ICS COE, is responsible for setting the enterprise-wide loyalty and benefit vision and leveraging our partnerships to deliver top-line revenue aspirations by building world beating customer value propositions, whilst expanding margin to enhance shareholder value. 

How will you make an impact in this role?

Reporting to the Senior Manager, Partnerships & Business Development, this Analyst will be responsible for expanding our existing loyalty partnerships defending and expanding some of our largest Travel & Everyday loyalty and travel partnerships (e.g. Amazon, PayPal, Marriott, Eurostar) across our International Proprietary markets, to drive relevant and compelling value to our customers, support and enable the product launch/refresh roadmap, and drive sustainable reward economics. In addition, they will be the primary point of contact to enable APIs for Elite Status partners and to implement partner marketing campaigns across our travel partners.

The incumbent will be a results-oriented, team player with a flexible attitude and strong commercial acumen. They will have a history of managing and developing high-profile external partners, leading & coordinating complex contractual negotiations and driving followership and progress against a dynamic pipeline of initiatives.

Key responsibilities:

Support and manage a diverse pipeline of loyalty partnerships including strategy, deployment, reporting/ monitoring and ongoing enhancements. 
Drive optimization of loyalty pipeline across markets, including the creation and maintenance of associated playbooks and assets. Manage key multi-market PWP (Pay With Points) launches to ensure flawless delivery across platforms, marketing, servicing and operations Lead partner marketing campaigns by collaborating with multiple markets and partners to plan and implement; post launch monitoring to provide greater awareness to both partners and the markets 
Be the primary point of contact and partner with internal cross-functional collaborators (Marketing, Risk, Fraud, Credit, Compliance, GCO/Legal, Technologies etc.) to enable APIs for Elite Status partners 
Build, own and drive E2E Project Plan, internal communications, and collaboration across all key stakeholders to meet deployment timelines

Minimum Qualifications:

Prior experience of managing external partners and leading complex multi-market negotiations Experience managing partnerships across multiple verticals (e.g. Travel, Retail) International, multi-market experience and knowledge; global and cultural mindset
Ability to act autonomously to drive forward partnerships, find solutions, define business cases and create compelling pitch materials
Experience executing large scale complex contractual negotiations
A passion for external partnerships and a growth mindset
High energy, strong will-to-win and ability to thrive in a fast-paced, amorphous environment
Awareness of external, local market trends and competitive landscape
Ability to work across a matrixed organization and galvanize them against a common objective
Impeccable managerial and interpersonal skills and strong ability to influence across multiple global teams
Outstanding commercial acumen and analytical skills
Ability to translate insights into actionable strategies
Exceptional oral and written communication skills; can adjust style depending on external audiences and internal stakeholders

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.