Patient Portal

Set Up – Understanding of Patient Portal capabilities and current setup.

Integration – A Portal Specialist will review functionality as it integrates with other Applications and work with applicable Meditech Specialists on desired Testing and Setup functionality.

Governance - The Portal Specialist is responsible for monitoring enhancements to functionality.  Desired changes (whether requested internally or by patients) should be taken to the Governance Committee for review and approval.  The Portal specialist should be able to analyze the request, appropriate system setup and workflow changes in order to adequately present to Governance.

Troubleshooting - The Portal Specialist is responsible for maintaining an accurate record of all setup changes to the Portal and communicating these to Registration Portal support.  In addition, the Portal Specialist will assist with troubleshooting specific patient question with Registration Portal support.

Auditing - Portal Specialist will perform audits and as requested by Compliance.

User Access

Set Up Accounts - Using the established computer systems, an Account Specialist will set up new accounts for fellow employees. This involves creating access to the computer systems they need and adjusting existing accounts when job duties change, and terminating access when no longer needed.  Passwords and user names will be issued by the Account Specialist; a record will be maintained of each employee who set up with an account. For customers and vendors, an Account Specialist will set up a workable account that they can access only the information they need to perform their duties.

Account Problems - The Account Specialist is responsible for resolving problems that users may have. This includes lost passwords, blocked accounts or accidental deletion. Duties will include, answering any queries that users may have. If the information is not readily available, the account Specialist will investigate the matter and either resolve the issue in an acceptable timeframe or refer to a staff member who will in turn resolve the issue. Account Specialist will be responsible for contacting the user with the results of this resolution and assure everything is fixed to the customer’s expectations.

Filing - The Account Specialist is responsible for maintaining an accurate record of all account transactions. Designing and implementing a filing system is their responsibility. This system will be electronic. Once the system is in place, they will ensure that all records are filed in an easily accessible way.

Auditing - Account Specialist will perform audits and reporting on a scheduled basis ensuring all accounts align with active directory and the HIS system. Disabled accounts will be audited as well. Vendor and customer accounts will also be audited on a regular basis.

In the Meditech 6x MIS Person/Profile Dictionary; Account Specialist will create, edit, and troubleshoot various access dictionaries. In conjunction with other analysts, may access other dictionaries for troubleshooting purposes. The Account specialist will be responsible for documentation and training selected staff to perform their duties when they are not available.

Other duties as assigned.