Description

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LoyaltyLoyalty is responsible for the strategic planning, development and execution of our MileagePlus programs and the associated partnership development and marketing

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. 
  
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. 
  
Create what’s next with us. Let’s define tomorrow together.

Job overview and responsibilitiesThe Marketing and Loyalty Data Analytics team is responsible for creating data-driven insights and innovation across MileagePlus. This position will support United's Chicago headquarters by conducting analyses on customer, MileagePlus activity, and flight and other operational data to ensure customer satisfaction and profitability for MileagePlus and Marketing. The analyst will be responsible for building business acumen in the marketing and loyalty areas, using SQL to create and run complex queries to pull large datasets,  as well as learn and use data analysis and modelling platforms. The analyst will build dashboards using Spotfire and other data visualization and reporting tools. The analyst will translate data findings into insights and recommendations for business stakeholders.Acts as a subject matter expert in their current focus area, and takes initiative to share the knowledgeEarns stakeholder trust and ensures timely communications & follow-upsRegularly offers potential solutions to business teams without much guidance, understanding business needs and translating into technical requirementsCompletes projects without much guidance on SQL and SpotfireProduces first drafts of solutions/approaches with minimal guidance; this can be data, queries, KPIs, QC, story and recommendationsAct like owner in projects & ensures optimizations/automations, quality checks, follow-upsWorks with the manager to create decks & present work to leadership

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

Required 

Bachelor's Degree
2+ years prior experience in data exploration, analysis and storyboardingReporting and visualizations as well as statistical modelling skills are a plusWe are seeking creative, driven and detail-oriented individuals who enjoy tackling tough problems with data and insightsAdvanced SQL,SpotfireAnalytical skills including data wrangling and visualization, Storyboarding and presentationProject delivery and communications. Strategic thinking and continuous learningMust be legally authorized to work in India for any employer without sponsorshipMust be fluent in English (written and spoken)Successful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

Preferred

Prior experience in loyalty and marketing domainsFoundry and Data Robot. R/Python/SASSelf starter and independent