**What you’ll do:** The primary function is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing. " Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. Provide assistance to sales functions across regions and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements. Resolves problems by applying established policies, procedures and tactics. • Responsible of coordination of order fulfillment for external customers and intercompany requirements routed as Sales Orders • Proficient knowledge on End to End SCM process- OM and Purchase. • Manage and support the export business processes from the order entry until the shipment is delivered and invoiced • Proactive order book mgmt. to gather customer requirements, prioritize and work with the network to ensure order fulfillment to maximize customer OTD and meet Eaton’s sales objectives. • Keeps close connection to Production Network and DC team to ensure high on-time delivery performance and whilst customer stock level in DC is minimized • Point of reference for customers for all types of commercial requests: solve complex, high impact problems. • Participates regular operational calls with key customers to sustain and ensure close cooperation and improve Order Management process • Drive customer loyalty through increased productivity, improved value and through a high performance culture. • Preparation of process descriptions (work instructions) • Daily maintenance of KPI reports and trackers and creation daily other operational reports (material availability, open order book etc) • Close cooperation with specialist fields, Strategic Procurement/Global Purchasing, accounting department, Material Planning, Engineering, Plant SCM operations … • Identify oppurtunity of deviating parts from blocked stock. • Ideas & project identification & execution in cost out & cost avoidance • Review excess and obsolete and plan to reduce as a part of E&O liquidation process. • Sound knowledge of demand planning Co-ordination with sales in creating deliveries to customer/ changes sales order ETA per LT • Identify projects pertaining to process excellence maturity - Run/Create/Analyze OM reports to improve HIGH5 - Work closer to CC and sales to ensure the right execution level" **Qualifications:** "• Graduate in Engineering or Equivalent/ Post Graduate in any stream "• Professional experience in supply chain, order and export management or O2C end to end field with Min. 5+ years experience" **Skills:** • Fluent English language knowledge • German language knowledge is an advantage, but not a must" "• Good to have: In depth knowledge of computerized order management processes, SAP or similar experiences Purchasing exposure in Manufacturing or Electrical Industry or shared service center Domain Knowledge - SCM Reporting and Analysis PO and Supply Management Order Mgt (ERPs / IT Applications/CRM Application) Master Data Management" "• Proficient in creative problem solving, conflict resolution, and managing priorities. • Strong analytical skills required to enter, document and manage orders and customer issues. • Strong Customer Service Skills. • Demonstrated ability to take ownership of an assignment and customer satisfaction. • Adapting and driving change and process improvements. • Microsoft Office (Word, Excel, Outlook, PowerPoint) • Effective Communication, Presentation & Listening Skills, German Language proficiency will be prefered. • High Learning Agility • Customer Centric Approach • CI Mindset. • Escalation Management and Solution provider • Effective Collaboration • People agility (Comfort around higher management, dealing with stakeholders / people at different levels etc)"