The primary function is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing.
" Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions.
Provide assistance to sales functions across regions and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements. Resolves problems by applying established policies, procedures and tactics.
• Responsible of coordination of order fulfillment for external customers and intercompany requirements routed as Sales Orders
• Proficient knowledge on End to End SCM process- OM and Purchase.
• Manage and support the export business processes from the order entry until the shipment is delivered and invoiced
• Proactive order book mgmt. to gather customer requirements, prioritize and work with the network to ensure order fulfillment to maximize customer OTD and meet Eaton’s sales objectives.
• Keeps close connection to Production Network and DC team to ensure high on-time delivery performance and whilst customer stock level in DC is minimized
• Point of reference for customers for all types of commercial requests: solve complex, high impact problems.
• Participates regular operational calls with key customers to sustain and ensure close cooperation and improve Order Management process
• Drive customer loyalty through increased productivity, improved value and through a high performance culture.
• Preparation of process descriptions (work instructions)
• Daily maintenance of KPI reports and trackers and creation daily other operational reports (material availability, open order book etc)
• Close cooperation with specialist fields, Strategic Procurement/Global Purchasing, accounting department, Material Planning, Engineering, Plant SCM operations …
• Identify oppurtunity of deviating parts from blocked stock.
• Ideas & project identification & execution in cost out & cost avoidance
• Review excess and obsolete and plan to reduce as a part of E&O liquidation process.
• Sound knowledge of demand planning
Co-ordination with sales in creating deliveries to customer/ changes sales order ETA per LT
• Identify projects pertaining to process excellence maturity
- Run/Create/Analyze OM reports to improve HIGH5
- Work closer to CC and sales to ensure the right execution level"
"• Graduate in Engineering or Equivalent/ Post Graduate in any stream
"• Professional experience in supply chain, order and export management or O2C end to end field with Min. 5+ years experience"
• Fluent English language knowledge
• German language knowledge is an advantage, but not a must"
"• Good to have: In depth knowledge of computerized order management processes, SAP or similar experiences
Purchasing exposure in Manufacturing or Electrical Industry or shared service center
Domain Knowledge - SCM
Reporting and Analysis
PO and Supply Management
Order Mgt (ERPs / IT Applications/CRM Application)
Master Data Management"
"• Proficient in creative problem solving, conflict resolution, and managing priorities.
• Strong analytical skills required to enter, document and manage orders and customer issues.
• Strong Customer Service Skills.
• Demonstrated ability to take ownership of an assignment and customer satisfaction.
• Adapting and driving change and process improvements.
• Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Effective Communication, Presentation & Listening Skills, German Language proficiency will be prefered.
• High Learning Agility
• Customer Centric Approach
• CI Mindset.
• Escalation Management and Solution provider
• Effective Collaboration
• People agility (Comfort around higher management, dealing with stakeholders / people at different levels etc)"