**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. The Consumer Banking Organization’s mission is to become essential to Members lives by providing Everyday Banking products with unparalleled value, service, and convenience while also serving as a key source of funding for the Company. The Analyst, Product Management will be an essential part of the core team supporting our Consumer Rewards Checking product as we continue to scale following our 2022 launch. This person will be responsible for working with stakeholders across the organization to develop, manage, and optimize cross-channel servicing communications to meet our customer, CCP, and Compliance needs as our product continues to evolve. He or she will also inform feature roadmaps by monitoring internal and external trends to ensure table stakes needs are met, partnering closely with other internal Deposits teams to enable cross-product consistency. By focusing on this crucial customer experience touchpoint, this is an incredible opportunity to support the growth of one of our exciting newly launched products. **Key responsibilities include:** + Develop strong partnerships with key stakeholders including Product, Legal, Risk & Compliance, Servicing, and Technology + Own end-to-end development of new and optimized communications, collaborating closely with internal partners to identity, prioritize, and launch key customer servicing communications + Work with key stakeholders to draft and receive signoff on customer-facing emails + Partner with internal teams to identify and test any technical requirements, inclusive of platform enhancements + Track performance post-deployment, working with internal/external partners to troubleshoot as needed + Partner closely with Deposits counterparts to identify customer experience and process efficiency enhancements, with a particular eye towards cross-deposit alignment opportunities + Derive insights from customer feedback, internal best practices, and competitive set to inform future evolution **Qualifications:** + Bachelor’s Degree + Positive “roll-up your sleeves” attitude and ability to work with ‘start-up’ mentality, including managing multiple projects and priorities + Quick learner of proprietary systems and processes + Self-motivated individual with excellent attention to detail and project management skills + Strong oral and written communication skills + Ability to stay calm under pressure and flexible amidst change + Team player with a passion to create the best customer experience for our Card Members + Intellectual curiosity to learn more about Banking and digital customer experience **Qualifications** Salary Range: $55,000.00 to $105,000.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. **Job:** Product **Primary Location:** US-New York-New York **Schedule** Full-time **Req ID:** 25002011