The Company 

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

The Business 

Willis Towers Watson benefit consultants have deep experience working with organizations of all types and sizes.  We’ve worked closely with clients to develop some of the most advanced benefit design techniques currently in use.  We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering and communicating all types of retirement plans.

The Role 

As an analyst within the QDRO/QMCSO/POA Group of Pension Outsourcing, you will work with consultants and senior consultants in administering Qualified Medical Child Support Orders (QMCSOs), Qualified Domestic Relations Orders (QDROs), and Power of Attorney (POA) documents for Fortune 1000 and other non-profit organizations.  As a key team member responsible for work product, you will be working directly on client projects in support of broad client engagements. 

As a Pension Outsourcing Analyst– Shared Delivery you will contribute as part of a team to the entire range of QDRO/QMCSO/POA outsourcing services and projects.  You will work with mid and senior consultants as well as interface with clients to answer questions, resolve issues and complete projects.  You will have the opportunity to:

Significantly enhance your knowledge of all aspects of retirement plan compliance, and operations Employ the most cutting edge tools and resources and work with some of the world’s experts in retirement plan design and management

Performance Objectives:

Excellence

Administer QDRO/QMCSO/POA services Interact with plan participants and their representatives to address issues and questions in dedicated QDRO/QMCSO/POA Call Center  Follow firm and line of business processes, protocols and quality standards in the development and deployment of solutions 

People                     

Build relationships internally and collaborate effectively on cross-functional teams Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels

Clients 

Deliver work in accordance to project deadlines Deliver on projects to meet or exceed client expectations Increase efficiency within client teams by identifying ways to improve processes 

Financial

Meet chargeable hours targets 

The Requirements 

1+ years of experience in employee benefits, retirement, or consulting with a focus on plan administration, or recordkeeping or call center experience is highly desirable.  Prior experience in professional services firm or legal environment preferred, but not required.General knowledge of defined contribution (401(k)) plans and/or defined benefit plans is preferred, but not required.General knowledge of IRC, ERISA and other relevant laws and regulations affecting employee benefit plans is preferred, but not required.Well organized and detail orientedStrong written and verbal communication skillsAbility to ask the right questions and seek help where appropriateNatural ease and effectiveness when dealing with clients/colleagues at all levelsRespond to all communications effectively and in a timely mannerFlexibility and proven ability to diagnose and resolve issues;  strong client service orientationProficient in Microsoft Office (Word and Excel).Ability to work both independently and on client teams who enjoys a fast-paced environmentSense of accountability; owning one’s work and taking pride in itProven experience successfully working on multiple projects and producing quality deliverables on timeAssociates degree preferred but will consider candidates with relevant work experience in lieu of the degree. WTW experience preferred.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. 

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. 

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