Analyst - Talent, Learning & Development Job ID 196333 Posted 10-Dec-2024 Service line Corporate Segment Role type Full-time Areas of Interest People/Human Resources Location(s) Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia **LOCATION:** + CBRE KL BSO, Bangsar South **KEY RESPONSIBILITIES** Case/ Program Management + Disseminate training related communications. + Administer the case management tool by ensuring the cases are assigned to respective case owners + Manage cases that require escalation received from analysts LMS + Manage escalated enquiries and perform level 2 troubleshooting + Maintain LMS dashboard reporting + Design training curricular or program in LMS that meets stakeholders’ requirement + Conduct investigation by liaising with all parties which includes clients, specialists, Global LMS team and IT Support Regional Program Coordination + Liaise with vendor/ stakeholders in charge involved pre, during and post program + Ensure all communications are relayed and pre and post coursework are being distributed Reporting + Build reports that require customization which the data were extracted from LMS and analysis support in building reports Communication + Design and develop communication text and content related to program and training (newsletter, bulletin and training announcement) for country TLDs, regional and also SSC + Manage regional communications by ensuring the comms are in compliant with CBRE branding guidelines **QUALIFICATIONS** + Bachelor Degree in Human Resources or related discipline + About 2 years of proficiency in using Learning Management System (LMS) and ServiceNow + Ability to work in a team with minimum supervision and able to delegate task among peers + Excellent problem solving skills when dealing with escalation cases + Able to lead and support initiatives and projects + Possess excellent customer-centric values and highly engaged in current events organized centrally or locally CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)