Analyst - Web Publishing
The Web Publishing Analyst will be responsible for the efficient, timely, and error-free publishing of all web content on behalf of the entire enterprise, in addition to a wide array of other digital content (web, mobile, XML, etc.) to all TIAA public-facing web properties, working fluidly between multiple content management systems, and multiple digital workflow platforms to manage and fulfill requests.

Key Responsibilities and DutiesPublish content to our public-facing websites working in multiple content management systems, including Adobe Experience Manger (AEM), Oracle Web Center Sites (FatWire), and Sitecore (preferred)\nCreate page, site, XML and mobile experiences using a pre-defined component library that will evolve over time\nReceive and fulfill requests for web content using a browser-based workflow tool (Workfront)\nCommunicate frequently with internal clients from across lines of business and support areas to create desired web experiences and troubleshoot issues as needed\nManage multiple projects, multiple internal clients and multiple workflow environments simultaneously\nDevelop expertise in the user interfaces of all our web publishing systems, the different environments of each, what work is done in which environments, and how they interact\nMaintain familiarity with IT Release calendar and associated outages and upgrades in order to communicate system availability to internal clients\nSupport the QA and testing of new templates, template changes and new functional elements released by IT Development partners\nCreate XML content for consumption within authenticated properties; facilitate testing with requestors and IT partners as needed\nProactively expand knowledge of all contribution environments, asset types and usage, component functionality, site map & navigation, and enhancements to contribution environments as they are released\nWork quickly, efficiently and accurately in a fast-paced environment, juggling multiple requests simultaneously that may be in different stages of workflow\nArticulate to non-technical clients what our CMS does, and does not support, and provide suitable alternatives for non-CMS-supported requests\nPartner with the Web Production Support team as the Web Publishing Team’s initial point of contact for troubleshooting contribution issues, communicating outages and elevating larger production issues\nSupport the QA and testing of new templates, template changes and new functional elements released by IT Development partnersEducational RequirementsUniversity (Degree) PreferredWork ExperienceNo Experience RequiredPhysical RequirementsPhysical Requirements: Sedentary Work
Career Level
5IC

Related Skills

Audience Insights, Budgeting, Campaign Management, Differentiates Value Proposition, Influence, Lead and Demand Generation, Marketing Analytics, Marketing Channels, Marketing Strategic Planning, Prioritizes Effectively, Relationship Management

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

 
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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