What you’ll do: Ensure fast and quality restoration of site IT service interruptions Partner with BRM and product teams to deliver IT technologiesLocal hands and partnership with site, feet on the ground support to other IT teamsDrive operational excellence to improve customer satisfactions continuouslyConsistently improve support by root cause and continuous improvement of services"    Asset Management​ - Vendor coordination and management​. Support SCM from technical perspective​Life cycle management​ - PC refresh & Smart disposal​. Assist on non-standard software and hardware​User Experience​ - IT Profit Planning​, On/Off boarding support​, Software installation​. Continuous Improvement​ - Drive Cost Out & Cost Avoidance Accountabilities​ - Bridging BRM and other product teams​. Empowered for site IT incidents and escalations, site health check and retainOperational Excellence​ - Drive for SLA and predefined measurements​.  Shopfloor system support​, Executive White Glove​. Coordinate site related incidents​. Customer interruptions reductions Project​ Support - Business and Value stream projects. Support Site start up, closure and extensions. Lead/Support TSA, M&A projectIT Security and Continuity​ - IT DRP, IT Infrastructure Risk Assessment, Legal Hold​, Compliance investigation, Vulnerability cleanup, Data privacy​​​. Qualifications: Bachelor degree and above5 years IT experience requiredMS Windows Operating SystemsMS Office SuitesHardware - PC’s, laptops, mobile devices, PC peripheralsWorking knowledge of other IT infrastructure (network, servers, storage, phone systems)Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc."Customer and stakeholder engagement and communications skillsGood understanding of customer/ business needsUnderstanding of lean agile principles and practicesKnowledge of IT ticket support model - ServiceNow : Incident, Request, Change, Problem ManagementAbility to effectively interact with senior leaders"
 

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