The Red Hat Ansible team is looking for an experienced, enterprise-level engineer to join us as a Technical Support Engineer in Brazil. In this role, you will provide technical support and sustaining engineering services to enterprise customers. Unlike most software companies, we don't sell software licenses or break-fix pay-per-incident support, but subscriptions that include an unlimited number of support incidents, product documentation, security patches and updates, and upgrades to the newest versions of our software. As a Technical Support Engineer you’ll work closely with customers, developers, and architects while collaborating with Red Hat engineering teams to solve complex and challenging technical issues. You will help us continually prove our value to our customers while becoming an expert in software-defined storage technologies.
What you will do:
Resolve semi-routine technical issues by utilizing standardized procedures and knowledge of system configurations.
Investigate and troubleshoot moderate technical challenges with minimal supervision and provide timely resolutions.
Engage with customers to provide regular updates and ensure their satisfaction with the services provided.
Work closely with engineering teams to address issues requiring cross-functional collaboration.
Document troubleshooting efforts and share knowledge with team members to contribute to continuous improvement.
What you will bring:
3+ years of Linux systems administration experience, including installation methods, networking, firewall, security, clustering, web servers, and databases; experience with Red Hat Enterprise Linux (RHEL) is preferred
Address and resolve customer issues regarding Ansible Automation Platform and other components via the ticketing system
Ability to set up replication scenarios for customer issues and ability to identify patterns and understand the broader context
Outstanding written and verbal English communication skills
The following are considered a plus:
Scripting or programming experience in languages like Bash, Python, Java, or Ruby
Experience with cloud technologies such as but not limited to Amazon Web Services (AWS), EC2, Red Hat OpenStack Platform, Red Hat OpenShift Platform, Microsoft Azure or VMware
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
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