At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

The Corporate Security team is looking for the first members in LATAM, located in the Asuncion office in Paraguay. Apply if you’re interested in working with one of the coolest teams in Infobip! 

 As an Anti-Fraud Analyst, you will observe customer transactions to identify fraudulent activity such as account takeover, Payments Fraud, BEC/CEO fraud, and other similar risks. You will identify fraudulent transactions and cancel them from further processing. Resolve queued transactions. Constantly monitor customer and transactional records to identify unauthorized transactions and fraudulent accounts. Maintain fraud analysis models to improve the efficiency and effectiveness of company detection systems. Ensure the confidentiality of information collected during an investigation. 

Determine existing fraud trends by analyzing accounts and transaction patterns. Identify system improvements to prevent fraudulent activities. Recommend anti-fraud processes for changing transaction patterns and trends. Recommend new software tools used for fraud detection, prevention and reporting activities. Generate suspicious activity reports, and incident reports for clients. 

What you will get to do:  

monitors near-real-time job queues, identifies and triages high-risk transactions (e.g., large campaigns) 

monitors relevant mail groups for cases with a high volume of spam messages  

monitors fraud alerts and tags spam team on fraud channel in case of spam messages  

analyzes data from multiple sources as part of a fraud investigation  

observes customer transactions to identify and flag fraudulent activity such as account takeover, Payments fraud, unauthorized transactions, fraudulent accounts, and similar other risks 

investigates identified forgery, account takeover, and system misuse within customers’ accounts 

escalates confirmed fraud cases to stakeholders (e.g., account managers, SRE...) 

monitors regular user activities and transactions to identify normal trends 

participates in anti-fraud education of sales and education of clients 

What would make a great fit for this position?     

Preferably, background in Computer Science, IT Engineering, IT security, or a related field  

Minimum 1, and preferably 2-3 years of relevant experience, preferably in a fast-paced international environment 

General IT/computer competency – fraud analysts use technology to conduct research, correspond with clients and colleagues, leverage data, and monitor activity 

Advanced English level (We validate it!) 

Available to work following a hybrid work model per Company policy 

You are genuinely curious about how things work, always looking to improve way of work and processes 

You are a reliable team player and build positive, lasting relationships with your colleagues 

You pay attention to details – perceiving small changes and things that “just don’t seem right” helps detect fraud 

You have excellent organizational skills – keeping track of what is going on, handling information from various sources, and following up methodically to stop fraud from progressing 

You are a real problem solver – successful fraud analysts are self-driven and curious about how things work, intrigued by complex situations rather than overwhelmed by them; they like to solve puzzles 

You are trustworthy – we need honest workers capable of handling sensitive personal information 

You are persistent in your work – never give up until you find the solution and understand the cause 

You build positive, lasting relationships with clients, colleagues in the team, and colleagues in other requirement areas 

Why choose Infobip? 

Awesome clients. – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators, and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users! 

Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether horizontal, vertical, or angular, we want to support the path you want to carve. 

Learn as you grow. – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development. 

Connect globally. – Work with people from all over the world. We put the “global” in globalization. 

Pay & Perks. – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ... Talk about a balanced lifestyle! 

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.