Job Description:

Scope of Position:

The AOG Desk Team Leader is responsible for supervising FHS AOG Desk operations. This includes managing all AOG and urgent orders, including back orders management and communication to customers and stakeholders.

Key Responsibilities:

Ensure that the parts required for AOG customers is delivered as per contractual
expectations/commitmentCreate planning as per the COD manager strategy/guidelines, manage and keep updating the shift planning for team, with the purpose to adjust workforce presence to workload, including any unforeseen event (Medical leaves, etc…)Make sure the team members manage their leaves along the year to clear them on timeCoach the team as per Airbus standard practices, in the respect of the Leadership model, deploying and promoting good practices within his/her team, AMCS and SLR.Ensure each AOG desk team member understand and implement Working Instructions, put in place monitoring tools to control itContribute to process improvement plan; ensure proper deployment to the team of new processes, rules and regulationManage relationship with stakeholder for failure root cause analysis and propose corrective actionsEnsure compliance with export control regulations, CSR specifications and Working InstructionsBuilding and maintaining comprehensive training modules, including question bank on different scenarios to enhance training effectiveness and assessment for traineeProvide and coordinate for new comers onboarding training, set clear timeline to complete the whole programTake ownership of building and updating COD team member skill matrixCoordinate and provide training to individual base on skill matrix

Requirements:

A degree (Bachelor or Master) in the fields of aviation or transport and logistics is desirable4 to 5 Years of Customer Services, AOG desk or Supply Chain management in AerospaceAble to prioritize emergencies tasksTeam spirit with the ability to demonstrate exceptional communication and interpersonal skillsManaging team/Leadership skillsGood team communication skillAble to work in 24/7 shift patternGood knowledge in Airworthiness and Aviation regulationsFluent in English. Knowing Mandarin or French would be an added advantage

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Customer Services Sdn Bhd

Contract Type:

Permanent Contract / CDI / Unbefristet / Contrato indefinido

Experience Level:

Professional / Expérimenté(e) / Professionell / Profesional

Job Family:

Material Support & services <JF-CS-MS>

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