Job Description:

We are looking for an AOG (Aircraft-On-Ground) Structure End to End Leader (m/f) for our Aircraft business to join our Customer Services Department based in Toulouse, France.

As an AOG (Aircraft-On-Ground) Structure End to End Leader you will join our AIRTAC team. Being part of Airbus Commercial Customer Services, you will evolve in a unique environment, within the Customer Care Centre Operations (Airbus AOG Technical Centre - AIRTAC), where we provide 24/7 technical support to our worldwide customers.

You will be accountable for the delivery of End to End solutions in urgent situations experienced by worldwide Airbus customers.

 

As an AIRTAC Structure End to End leader, you work in close collaboration with a variety of teams that support the in-service fleet operational performance, such as :

Repair Design Offices

Customer Support 

Program Support

Chief Engineering office

Office of Airworthiness,

Spares and Supply functions

Operations duty manager

 

This role has a few specificities : 

You are part of a team that provides technical support on a 24/7 basis (8 weeks rotation working pattern, with 5 weeks in shift pattern and 3 weeks with standard working time)

You work on a 3x8 shift basis (6h-14h, 14h-22h, 22h-6h)

You get the associated recovery days and salary premiums

You know your planning well in advance (more than one year)

 

Your challenges:

Manage and respond on time to all technical AOG and urgent in-service requests for all aircraft types from customers worldwide

Care about customers and provide them with the best immediate recommendations while avoiding potential liability issues and ensuring safety of the passengers, A/L personnel and A/C, in compliance with Airworthiness regulations

Challenge the technical solutions provided by the design offices and be able to propose alternate options

Evaluate, prioritize & manage workload in terms of quantity, content and level of autonomy

Contribute to a high level of performance by adopting a multifunctional approach mindset every time it is required and constantly adhering to processes in place

When necessary, ensure that spares availability is managed with the appropriate level of priority by Airbus COD/Suppliers AOG desks, so that parts are made available to the customers in the shortest possible time frame

Ensure and maintain communication with the customer during an AOG event, while producing regular internal information on progress made until final resolution

Apply Return-on-Experience principles and contribute to the Continuous improvement of the business

Contribute to develop the catalog of Quick Repair Solutions, aiming at enhancing the AOG Structure group autonomy

Contribute to the Customer Care Centre Repair Solutions overall performance and cohesion

When in standard work pattern:

Support non-AOG teams within the organization, to contribute to daily repair workload management and specific improvement initiatives

Participate to airlines immersions/exchanges when required

Contribute to Customer Care Centre initiatives

 

Your boarding pass:

Proven experience in customer-facing roles and good understanding of customers’ operational constraints

Strong knowledge of Airbus Aircraft structure or MRO

Ability to work in a challenging environment

Ability to work in a 24/7 shift pattern

Tenacious, adaptable, flexible and team player

Any experience in repair design office (RTE delegation would be a plus)

Airline maintenance/engineering experience appreciate

Negotiation Level English

This position requires a security clearance or will require being eligible for clearance by the recognized authorities.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

AIRBUS SAS

Employment Type:

Permanent

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Classe Emploi (France): Classe F12

Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services <JF-CS-PS>

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