Amazon Finance & Global Business Services (FGBS) plays a key role in the company’s mission to be Earth’s most customer-centric company. FGBS includes finance functions like Financial Planning and Analysis (FP&A), Accounting, Tax, as well as other functions like Global Real Estate and Facilities (GREF), Investor Relations, and Benchmarking.

Corporate AP team handles payments to vendors for a large set of the categories of Amazon’s expenses. That includes corporate expenses, Employee Expense reports, and Amazon Web Services. The SJO operation is looking for a result driven, creative problem solver to join us as Accounts Payable – Finance Communications Analyst.

As an Accounts Payable – Finance Communications Analyst you will be responsible for vendor impacting issues, such as escalations management, critical vendors handling, Amazon system and process troubleshooting with the suppliers, and root cause analysis for all of the above, to ensure a smart, timely resolution.

The successful candidate will have experience as an Accounts Payable Analyst, allowing end to end AP process understanding in a high complexity, high paced company. Candidate should have a passion for research, process improvement, process mapping and client facing interactions, requiring the skills to transfer knowledge and guide with the highest levels of customer obsession. Knowledge of AP operations impact on general ledger (accounting), along with excellent analytical and critical thinking skills will be characteristics of the applicant.

Roles & Responsibilities

- Responsible for the functions assigned to you within Finance Communications, such as customer troubleshooting, Critical Vendor’s handing and urgent escalations management.
- Act as a main point of contact for Top Amazon vendors, with the goal to develop strong business relationships, create mutual trust, and resolve any conflicts to avoid business interruptions.
- Understanding and utilizing resources provided by internal systems, departments, policies, and procedures.
- Analyze key vendor trends to propose improvement plans.
- Address vendor related inquiries and concerns, received through several channels: tickets and emails, ensuring a timely, accurate and well drafted response, that meets the highest levels of controllership.
- Customer impacting issues trends and root cause analysis within the procure to pay functional area (including Amazon Systems issues).
- Conduct well rounded, data-driven escalations, supporting issue resolution through action plans proposal and follow ups.
- Educate vendors on Amazon AP process related tools.
- Work with the functional leaders and other internal groups to build scalable processes
- Prepare monthly metrics and provide analysis of the main root causes to be compiled on a weekly/monthly basis to report to business partners, finance teams and directors.
- Showcase the highest levels of controllership and ethics, while ensuring process and policies adherence, including (but not limited to) Amazon guidelines, applicable local legislations and vendor’s contracts.
- Focus on controllership, by escalating internal control improvement opportunities