SUMMARY 

Urgent Payments are requested when the payment needs to be paid and funding has not yet been received. An Urgent Payment should be requested immediately when and account is at risk of disconnection.  This role will support this function by ensuring that requests received are researched and paid timely.  This role is required to provide an in-depth analysis of past dues and assistance in processing emergency payments for the accounts that have already been disconnected and/or prevention of an impending account disconnects that impacts financial performance of clients.

PRIMARY RESPONSIBILITIES 

Review and respond to client's requests received via Urgent Payment inbox and hotline. Creating / nurturing internal/external client relationships. Completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices.  Charges expenses to accounts and cost centers by analyzing invoice/expense reports, recording entries.  Maintains accounting ledgers by verifying and posting account transactions, linking Urgent Payments made to the posted invoices Updates job knowledge by participating in educational opportunities.  Research and analyze process and data to resolve issues, identify and select alternatives to address outstanding issues, and work with management to implement solutions for improvement. Ensure every payment is tracked and funded while preventing duplicate payments of the invoice.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES 

2 years customer service or account management experience. High School diploma or equivalent is required, Bachelor’s degree in computer science or related field preferred. Intermediate to Advanced knowledge of Microsoft Office products including Excel, Word and Internet Explorer. Demonstrated ability to quickly analyze and troubleshoot property billing issues. Professional demeanor. Ability to learn and utilize new procedures and processes quickly. Able to work with little supervision, but knowing when to escalate problems. Flexible, detailed, and able to successfully accept change. Demonstrated ability to work effectively with customers during high-pressure situations. Strong customer service and organizational skills required; strong conflict resolution skills. Strong attention to detail. Strong verbal and written communication skills. Ability to work in a fast-paced, deadline and customer-oriented environment. Above average interactive, planning, time management and detail skills. Highly motivated, self-starter. Ability to work overtime when needed to meet department deliverables.