Advance your professional journey and guide a dynamic team.    As an HR Employee Svc Professional, you will be responsible for delivering a best in class, simplified, personalized and digitized employee experience through superior service and operational excellence. This includes but is not limited to payroll, policies, regulations, employee benefits and annual employee certifications. You will be required to adhere to established processes and guidelines in support of current and former employees as well as potential new hires. As part of your daily duties, you will interact with employees at various levels related to a range of topics and/or issues (complex, sensitive, routine, etc.) requiring attention to detail, empathy, ability to troubleshoot, taking ownership and accuracy of work while maintaining a high-quality standard and ensuring data integrity. You will be accountable for providing a seamless, end to end positive experience with every interaction – recruit through retire.

Job responsibilities

·         Empowered to resolve employee inquiries accurately and effectively

·         Take inbound and make outbound calls to resolve employee inquiries

·         Respond accurately to inquiries via an online tool

·         Follow all established processes, policies, company guidelines and regulations

·         Complete HR related transactions/activities adhering to company policy and guidelines

·         Meet service level, quality and productivity metrics

Preferred qualifications, capabilities and skills

Very strong verbal and written communication skills Customer Obsessed mindset; strong interpersonal skills Ability to multi-task in a fast paced environment and meet deadlines Ability to work under pressure and handle high volumes Active listening, probing and reading comprehension skills Possess strong analytical and math skills Ability to identify and resolve issues; ability to troubleshoot effectively Possess strong organizational skills with attention to detail Comfortable with and able to quickly adapt to change Works with others collaboratively to integrate ideas and achieve common goals Strong desire to be part of a high performing team with upward mobility potential

Preferred qualifications

Minimum 2 years of Customer Service experience preferred

Internal Application Eligibility Requirements

TENURE:

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

Not under Performance Coaching (formerly known as PIP)

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s Human Resources Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.