If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.
 

As a Client Service Analyst within Payments, you will act as a key advisor to the client, providing advice and consultation on decision making. You will advise clients on and assist with account maintenance activities including signer updates, and board resolution changes.

Job responsibilities

Act as a key advisor to the client, providing advice and consultation on decision making. Act as proactive partner, reaching out to clients to assess progress, client satisfaction, and identify potential impediments to a high level of service satisfaction.Identify and address product/service gaps and development opportunities, leveraging the full array of Payments product capabilities to proactively suggest enhancements to the client’s product line-up.Partner with internal client teams to develop and implement strategic and tactical business plan to meet/exceed the expectations of the client. Use product knowledge to recommend and participate in product enhancements and service delivery plans. Meet with clients on a periodic basis remotely to continuously stay appraised of client’s needs and temperature. Keep appraised of day-to-day transactional and other routine issues by working closely with internal client service partners to proactively identify areas for improvement and efficiency. Act as a client advocate and voice of the client with internal partners to remove roadblocks to advocate on behalf of clients to provide an exceptional service experience. Adhere to and ensure client's compliance with risk policies/practices and educates clients on risk/legal requirements. Document and maintain a comprehensive inventory of clients’ business activities with the bankAdvise clients on and assist with account maintenance activities including signer updates, and board resolution changes

Required qualifications, capabilities, and skills

Minimum of 2 years of relevant in financial industry and/or functional experienceUnderstanding of core Payments product setsHigh degree of attention to detail and quality Displays a sense of urgency, strong organizational skills and excellent follow throughAbility to present oral and written communication in an organized, clear, and confident mannerCan effectively partner with internal colleagues and external clientsFlexibility to support adjustments to work schedule within the APAC shift