Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?

As a Client Service Specialist within the APAC Solution Center team, you are responsible to service internal and external clients across all lines of business through phone and email servicing depository and all treasury products and services. 

Job responsibilities  Provide email enquiry support and/or telephone hotline support to internal and external JP Morgan customers relating to their accounts and transactionsMaintain high level of proficiency in TS products and technical applicationsResolve customer issues and queries in a way that reflects and expresses excellent customer serviceLiaise with support functions and other business units to ensure the customer receives satisfactory responses in a timely mannerContribute in managing overall Service Level (phone and or email) Take ownership and ensure all complaints are escalated appropriately, leveraging the sensitive client processEnsure all unresolved problems are escalated in accordance with instructions held on Policy & Procedure websiteWork on ad-hoc initiatives to improve quality create efficiency or improve client experienceRequired qualifications, capabilities and skills  Excellent verbal and written communication skills2 years or more customer service/product support experience in a call center environmentStrong analytical and problem-solving skills Flexibility to support adjustments to work schedule within the APAC shiftAbility to prioritize, handle multiple tasks and work under pressure in a team environmentA self-starter who does not require close supervisionAbility to quickly adapt and learn new products and technologies Detail-oriented; thorough in their review and able to follow through to resolutionProficient in various desktop and internet-based applications Preferred qualifications, capabilities and skills  Knowledge on Clearing/SWIFT/ISO, cheques and international payment conventions/practices is a plus