Kforce has a client in Charlotte, NC that is seeking an App Support Specialist. Summary: We are seeking a proactive and detail-oriented Entry-Level IT Applications Support Specialist to join our dynamic IT team. This role focuses on supporting internal applications and ensuring seamless day-to-day operations for our employees. Rather than hands-on troubleshooting, this role involves coordinating responses to outages and incidents, facilitating communication, and ensuring the right application owners are engaged to resolve issues. This position is ideal for candidates with a passion for technology support who come from non-technical or business-oriented backgrounds. Responsibilities: * Facilitate and lead bridge calls during application outages or incidents * Coordinate with application owners, IT teams, and relevant stakeholders to ensure swift resolution of issues * Act as the primary point of contact to gather status updates and communicate timelines * Document incident details, timelines, and resolutions for post-incident reviews * Educate employees on IT policies, security best practices, and application usage * Participate in IT projects, such as application rollouts and process improvements