Appl Systems Analyst/Programmer

As Package Application Developer, you will primarily provide technical and functional support for various
applications developed in-house as well as packaged/cloud applications involving Atlassian products,
Customer Relationship Management (CRM) etc., In addition to the support, this resource will also provide
development, maintenance and customization work for all components related to those applications. Work
cross-functionally with other teams with which the primary applications interface. Work with business users
directly to implement new features or troubleshoot and resolve application-related issues.
Key Responsibilities:
• Provide functional and technical expertise to plan, analyze, define and support the implementation
of ServiceNow products or group of applications.
• Provide techno-functional support for Atlassian products (Jira Software, Jira Service Management,
Jira Work Management, Confluence, plugins)
• Develop/enhance application related components and utilities using low code development
platforms, Visual Basic, VB Scripting, Java scripting, XML etc.
• Involve in creation/maintenance of database level stored procedures, triggers, functions, packages
and use/understand complex SQL statements.
• Monitor applications/database components for errors/performance issues and take corrective
actions. Report /escalate critical issues with manager and other teams.
• Troubleshoot application related and Operating system related issues by checking error logs, event
logs.
• Work cross functionally with upstream / downstream applications, coordinate with multiple teams,
follow-up and fix integration related issues.
• Analyze performance issues, fix bugs and troubleshoot problems. Identify root cause and
recommend permanent fix.
• Learn new technologies / products in a short span of time, adapt to the new environment and
provide efficient support.
• Maintain and regularly update all application related technical, support and knowledge
documentation.
• Researching emerging technologies and possible application to the project/program.
• Recommend products, innovations and process changes to improve the quality of service.
Experience & Qualifications:
• 1+ years of experience in using Atlassian products (Jira Software, Jira Service Management and alike)
• 1+ years of experience being a part of a development in ServiceNow.
• 1+ years of experience being a part of a development/support team, taking ownership of multiple
applications/portfolios in an ADM engagement.
• Ability to learn any new technologies / products in a short span of time, adapt to the new
environment and provide efficient support.
• Experience in developing/supporting windows/web-based applications.
• Experience using Unix/ Linux / Shell scripting/ PERL.
• Experience in developing applications and supporting using Microsoft technologies, JAVA,
JavaScript, VBScript, XML etc.
• Experience using Oracle, SQL Server databases (Stored Procedures, Triggers, Functions, Packages,
SSIS, SSRS. and other database concepts)
• Knowledge in web technologies (html, CSS), server, APIs
• Ability to create and maintain user guides and other technical documents.