SummaryPosted: Feb 7, 2025Role Number:200590452Home Office: YesAt Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a huge impact with our customers. Building this environment starts with you! If you're a problem solver who easily connects with others, helps friends and family troubleshoot issues and are curious about why things work the way they do, you could be the next Apple Support College Advisor. Our Advisors thoughtfully engage with customers, explaining step-by-step solutions with patience and an approach tailored to each individual customer. They help fix technical issues while providing an incredible customer experience!DescriptionDescriptionAt Apple, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward. As an Apple Support College Advisor, your voice is essential in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs — and remind them that behind our great products are amazing people. We’ll train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development. We’re committed to helping employees explore their potential.Minimum QualificationsMinimum QualificationsCurrently enrolled as a full-time student in University in Ireland, and enrolled through December 2025 or laterA private workspace that is free of noises and distractions with ergonomic chair, deskA hard-wired internet connection directly from an internet service provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your addressAvailable for full-time training 39 hours per week from June/July 2025, committed to working part-time for a minimum of 20 hours per week during the college semesterSuccessful completion of background check and initial trainingKey QualificationsKey QualificationsPreferred QualificationsPreferred QualificationsPassion for customer service and ownership of the customer experience, including comprehensive issue resolutionApproach opportunities flexibly and with good judgmentModel high standards and demonstrate quality, honesty and accountabilityAble to navigate difficult conversations and display resilience after challenging situationsPotential to effectively tailor communication and style to differing audiencesAble to self-manage and work independently in a fast-paced, constantly changing environmentThrive on a team where expertise is shared and feedback is valuedEffective time management, including ability to multitask, organize and prioritizeAble to research and grasp technical information across multiple tools while respecting customer privacyPotential to acquire skills in technical troubleshooting and an eagerness to learn and take on new challengesEducation & ExperienceEducation & ExperienceAdditional RequirementsAdditional RequirementsMore