SummaryPosted: Nov 18, 2024Role Number:200579499The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. AppleCare Engineering is seeking an experienced engineer who enjoys a variety of technical challenges to help maintain ongoing service supply for customers while maintaining the high quality standard Apple is known for. This role also includes defining technical strategies that ensure optimal financial and environmental efficiency of Apple service and Refurb operations. This will periodically require quick and creative solutions to ad-hoc changes in the global supply chain. This role requires communicating effectively with a wide range of partners from both technical and non-technical backgrounds. You will work closely with internal teams across product design, environmental, product operations, and AppleCare to define efficient, high quality, and environmentally sound engineering requirements.DescriptionDescriptionThe Service Supply Continuity Engineer will define technical strategy and drive ongoing improvements for specific product line(s) in Apple’s service module supply chain. You will join a team of engineers covering a broad range of technical disciplines across all product lines. Responsibilities include: Define technical requirements for reclaim or refurbishment of material within quality targets Document technical criteria for customer Trade-in units in line with overall sales/marketing goal Evaluate and refine technical guidelines for supply chain optimization including test coverage, cosmetic specs, repair processes, and packout procedures. Support ad-hoc material shortages as needed. Develop innovative solutions to unique problems to minimize or eliminate any delay in customer repairs.Minimum QualificationsMinimum QualificationsBachelors degree in Hardware, Engineering or Computer Engineering field5+ years experience of industrial, manufacturing, process, or quality engineering in a manufacturing or service environmentExceptional focus on the customer experienceExperienced in documenting operating procedures and technical guidanceAbility to work independentlySolution focused work ethic with a high degree of flexibility supporting multiple projects of varying complexity and priorityEffective communicator in both spoken and written forms; sharp interpersonal skills and ability to communicate across varied audiencesKey QualificationsKey QualificationsPreferred QualificationsPreferred QualificationsMasters or PhD in Engineering or Technical degree field7+ years of experience in a related field or industry.Education & ExperienceEducation & ExperienceAdditional RequirementsAdditional RequirementsMore

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