Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. In the Quality projects space, we partner with worldwide cross-functional teams to implement effective quality initiatives that will improve customer support workflows, improve performance and deliver outstanding customer experience while prioritizing the needs of the business in a thoughtful and scalable way. We collaborate with operational and project teams on high-level requirements and strategies on projects that impact global support teams ensuring the highest level of customer experience is maintained. We consult on program KPI design, lead problem solving efforts against performance gaps, prioritizing the needs of the organization in a scalable way.