Summary

To perform accurate diagnoses and repair of consumer electronics and appliances in the Service Center. Properly complete all necessary service orders / paperwork associated with the repair. Calculate estimates on all non-warranty repairs. Research product, part information and determine warranty status.

 Should Include:

• Knowledge of most common consumer electronics and/or appliances

• Experienced in trouble shooting to modular level

• Ability to read schematics, research part and product information

• Basic PC skills with the ability to navigate service software and vendor websites

Duties and Responsibilities

• Ensures accurate documentation of service orders

• Maintains a safe and clean work environment

• Performs repairs in accordance with manufacturer specs and in a timely efficient manner

• Communicates with retail store associates on product usage and training

Education and Experience
• No minimum experience required
• 2 years of technical experience preferred
• Type I EPA Certification preferred for appliance technicians

Required Skills and Competencies

• Strong time management skills

• Strong mechanical aptitude

• Strong PC skills

Physical Requirements

Hearing/Speaking:

Effective communication with associates, supervisors/managers, and customers as required Bending/Stooping:

• Frequently (activity or condition exists from 1/3 to 2/3 of time)

 Climbing:

• Not Present Lifting:

• Frequently (activity or condition exists from 1/3 to 2/3 of time)

 Lifting Weight:

• Ability to lift-up to 40 lbs. independently and greater than 40 lbs. with assistance

Pushing/Pulling:

• Frequently (activity or condition exists from 1/3 to 2/3 of time)

Sitting:

• Occasionally (activity or condition exists up to 1/3 of time)

Standing:

• Frequently (activity or condition exists from 1/3 to 2/3 of time)

Walking:

• Frequently (activity or condition exists from 1/3 to 2/3 of time