Application, Infrastructure & Service Management (State Street Bank and Trust Company; Quincy, MA): Will be responsible for the reliability and stability of our production applications. The position will focus on existing systems, reducing work through automation, and ensuring the permanent closure of incidents. Specific duties of the position include: Troubleshoot major incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incident; Ensure Client SLAs/SLOs are met; Engage with tools and operations teams to address failure patterns and incidents; Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions; Engage with tools and operations teams to address failure patterns and incidents; Identify areas for automation to reduce manual operational work; and Participate in 24x7 support coverage as needed. Up to 10% of domestic travel for team meetings. Hybrid-remote telecommuting permitted pursuant to Company policy.

Minimum Requirements: Bachelor’s degree or its equivalent in Computer Science, Computer Engineering, or a related technical field; and 5 years of experience as a Systems Software Application Analyst or in any occupation/title providing relevant experience in Middle Office support. 

Must Have: Solid understanding of the software delivery lifecycle using Agile practices; Demonstrated proficiency in at least one of the following programming languages: Python, Java, or Go; Proven hands-on experience with deployment, monitoring, automation and operations analysis tools such as Grafana, Kibana, Splunk, or Dynatrace Managed; and Proficient in ITIL processes.

To apply to this position, you must click the “Apply” button on this page and complete the online application.  An EOE.

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Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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