Summary:
This position is responsible for enhancements and configuration along with the daily administrative support of hosted applications. Provide hands-on technical support and enhancements of the application along with knowledge transfer to other team members. Must understand the needs of the business and be able to manage those needs and requirements in support of multiple business groups’ user administration, system configuration and enhancement requests.
Essential Functions:
Responsible for managing business and operational applications.
Leads systems and/or process analysis and design to meet functional and organizational requirements, individually and/or through assigned staff.
Develops and executes business application testing, installs, rollouts and upgrades. Develops application specific disaster recovery plans.
Understands the business applications that are considered core organization-wide applications.
Understands the business needs and, develop or find solutions within the available resources of the department.
Creates tests cases and manuals to ensure data quality and obtain the user acceptance in new application configurations and reports development.
Collaborates with business users and software vendors to troubleshoot configuration, installation and implementation issues.
Demonstrates software and discuss options with business users within the organization.
Communicates problems and resolutions to systems support personnel to improve ongoing services delivery and support.
Understands the business and be able to articulate their needs into technical specifications and solutions.
Prepares and maintains documentation of application systems, configuration, and procedures.
Supports the production environment; logs and tracks problems; responds to questions and support requests and ensures the production environment meets service levels established with business units.
Ensures outstanding problems are addressed by the appropriate support group/individual and priorities and deadlines are established. Confirms impact of user problems are communicated via the various communication channels.
Plans and coordinates special systems projects activities to ensure performance in a timely basis within budget and cost limitations.
Executes any other duties assigned by the Supervisor.
Qualification Requirements:
Bachelor’s Degree in Computer Science, Management of Information Systems, Information Technology, or related field required.
MCSA, MCSE, Security+, CCNA, or other professional certifications, preferred.
Experience with Microsoft database or Oracle environment development.
Experience with Oracle database and MSSQL-associated tools (Designer, TOAD, SQL Plus, explain plan, DTS, integration services, etc.).
The position requires three (3) years of related experience
Required Skills/Abilities:
Intermediate skills in Transact-SQL (T-SQL).
Cloud Computing: Microsoft Azure, Amazon Web Services.
Knowledge of relational databases and SQL
Ability to simultaneously manage several organizational projects with different levels of complexity.
Ability to make decisions under pressure in a dynamic environment.
Ability to work in a team and collaborate with others.
Responds to emergency situations as needed for the purpose of resolving immediate issues.
Creating and maintaining support documentation.
Work with the IT staff on configurations, system-level problem resolution, and monitoring of applications.
Train staff and clients on the use of new business systems or changes to operational-level processes and procedures.
Work with 3rd party vendors to implement and upgrade to new technology solutions.
Own your applications, projects, and deliverables and drive them to a successful outcome.
Working with help desk and infrastructure teams to troubleshoot and solve issues.
Technical support to airport and company equipment.
Language skills in Spanish and English.
Ability to work under indirect supervision.
Basic arithmetic abilities, including multiplication and division of fractions; calculate prices, proportions, and percentages.
Ability to work independently, organize workload, prioritize, multitask, foresee problems, and accomplish established work plan on a timely manner.
Strong analytical and problem-solving skills.
Proficient in the use of Microsoft Office.
Ability to adapt easily to change.
Ability to maintain confidential data.
Ability to work with a goal-oriented operation.
Ability to function well in a high-paced and at times stressful environment.
Excellent interpersonal and customer service skills.
Excellent time management skills with a proven ability to meet deadlines.