Application Analyst Application deadline: Workplace: Hybrid Position Job Location: Pasig City, National Capital Region, Philippines Contract Type: Full-Time Employment Type: Regular **Application Analyst, SAP CRM (Customer Relationship Management)** **_Do you want to be a part of a large global organization that delivers world class support on our business users in the day-by-day operations?_** _The Application Analyst belongs to a team focused on supporting our business users in the day-by-day operations within the Application Area of Customer Relationship Management solving the medium to high complexity tickets and collaborating with Senior Consultants in related Projects._ **_Your main responsibilities:_** + Application Support **:** Responsible to solve Tickets escalated from Level 1 Support as system bugs, requests for service and change requests + Ticket Analysis: Responsible to analyze the tickets and identify the Root Cause + Training: Responsible for the Level 1 Training to guarantee the correct knowledge sharing and the correct split of tickets Level 1 vs Level 2. Involved in Service Introduction when new features are going live in the system + Project **:** Limited support of projects under the supervision of Application Consultant **Your required skills and experience include:** + At least 2-3 years of experience in SAP CRM + University degree in Sales Business + Experience with SAP Sales and Service Cloud is Mandatory in the following Areas: + Sales Cycle (Account, Leads, Activity, Opportunity, Quotation) + Service Cycle (Agent Hub, Ticket Handling) + Experience with SAP CPQ (Configure, Price, Quote) will be considered in the evaluation + Knowledge of other SAP modules (ie. CRM, CS, SD, LE) will be extra bonus + This experience must come from similar Sales companies/operations or from a Consultancy Company where proven experience can be documented + International experience from either previous job in Global oriented Companies or from similar experience through consultancy assignments are mandatory **What’s in it for you?** Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values (https://www.grundfos.com/about-us/our-purpose-and-values) . **Do you want to learn more?** If this job sounds appealing, please send your resume and cover letter by clicking “Apply”. To dig deeper into the Grundfos universe, follow us on LinkedIn (http://linkedin.com/company/grundfos) or Youtube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people (https://www.grundfos.com/careers/meet-our-people) **We look forward to hearing from you.** **About Grundfos** Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role. **An inclusive team** We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.