Product Delivery – Hire to Retire - Application Analyst, Expert Level

Career Framework Job Family:  Application Development

Company: SCS

Organization: Enterprise Foundations

Supervisor:  Manager, Product Delivery

 

    

JOB SUMMARY: 

Provide Time and Pay and/or Human Resources end to end process expert application support including for Oracle HCM Cloud and related tools in the ecosystem, as well as custom solutions and legacy systems. This analyst will ensure the stable/efficient operation of these critical enterprise applications by troubleshooting complex issues, optimizing business processes, and supporting end users in the most efficient usage of our enterprise solutions.  In addition, assisting in the strategic roadmap creation/maintenance relative to HR applications and the delivery of value-add initiatives in coordination with our key vendors and key stakeholders, with a strong focus on innovation and automation.

 

Responsibilities:

Provide expert-level solution support including configuration, development, unit testing, controls execution, access management setup for Oracle HCM Cloud.  Collaborate with Business Owners and Process Managers to understand their complex requirements and translate into Functional and technical requirement documents, troubleshoot complex issues, and provide guidance on complex system functionalities to other resources. Analyze and resolve complex system defects to ensure system stability, accuracy, and data integrity. Optimize system and process performance by identifying/implementing enhancements and best practices. Aid in defining the product roadmap, outline plans for adoption of new quarterly features and work with multiple pillars and partners to leverage unexplored HCM functionality.  Collaborate with Oracle to outline product gaps through Enhancement Requests to reduce technical debt and customizations. Collaborate to develop and maintain user documentation, training materials, and knowledge base articles. Able to multitask, prioritize work and communicate timelines to business partners Follow SDLC process to deliver quality products, with strong understanding of the Agile framework Aid in managing vendor relationships and influence future product direction through user group participation and forums like Cloud Customer Connect Ensure work is quantified and tracked using agile portfolio management tools Mentor and support members of the support team. Provide recommendations for process improvements and optimizations

 

Education & Experience:

Bachelor's degree in Business, Computer Science, Management Information Systems, or a related field. 7+ years experience as a Functional and Technical HR resource, with a focus in Oracle HR Technology, preferably Oracle HCM Cloud but including other tools such as Workday, Peoplesoft or EBS HCM. In-depth knowledge and expertise in the HCM Cloud Technical stack from an Analyst perspective. In-depth knowledge and expertise in Fast Formulas, HDL Loader, BIP and OTBI is preferred! Strong experience supporting Payroll, Time and Labor is preferred! Strong understanding of Oracle HCM Cloud Architecture & Data lineage. Strong understanding of Technical and Functional HCM Configuration Strong understanding of modern DevOps methodologies (relative to GIT version control, deployments, etc.) Good understanding of HCM and ERP Financials interdependency  Experience with system integrations and working knowledge of integration/middleware tools and technologies in the space, such as OIC, highly encouraged Excellent problem-solving and analytical skills proven by experience in troubleshooting complex system issues and performing root cause analysis. Strong communication and written skills to effectively interact with end-users and stakeholders. Ability to work independently and collaboratively in a team-oriented environment. Manage multiple key initiatives while meeting timeline on deliverables Relevant certifications such as the Oracle HCM Business Process Foundations Associate preferred Experience with ServiceNow is a plus! Experience with large data models/data lakes and visualization tools such as PowerBI is a plus! Proficiency with Generative AI and other AI/ML concepts is a plus!

 

Additional Knowledge, Skills & Capabilities:

Strong interest in enterprise technology and willingness to learn. Strong analytical and problem-solving skills, with the ability to think critically and troubleshoot complex technical issues. Expert SQL skills and strong understanding of relational databases. Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. Detail-oriented and well-organized, with the ability to prioritize and manage multiple tasks simultaneously. Customer-focused mindset, with a passion for delivering exceptional support experiences. Ability to work independently with minimal supervision, as well as collaboratively within a team environment.

 

Solution Technical Skills: 

Demonstration of good understanding in several concepts including:

Monitoring, Troubleshooting, Root Cause Analysis and Log Analysis. Scripting, Process Automation & Optimization  Operating systems, Databases and Networking Cloud Services Basic understanding of Security Agile concepts and Incident Management Business Continuity

Behavioral Attributes 

Takes personal ownership of career development. Demonstrates “Our Values” - Safety First, Intentional Inclusion (We are One Team), Act with Integrity, Superior Performance Continuous learner with a high level of interest in learning and applying new technologies and concepts. Result Oriented, can act with speed and decisiveness; take initiative and does what it takes to meet commitments. Focus on quality, reliability, and efficiency. Effective in organizing tasks, managing multiple priorities, meeting schedules, and delivering on commitments. Methodical approach to solving problems.