Responsibilities Come and join the RMC Family! We have been in the community since 1935. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region. Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development. Quality Healthcare is our passion, improving lives is our reward. We are working to change lives and transform the delivery of healthcare. Riverside Medical Clinic is the best place to work, practice medicine, and receive care. SUMMARY: Primary support for the designated Epic application(s). Assist in designing, building and testing solutions that may impact multiple modules. Helps coordinate all issues that arise during the project. Serve as a bridge between end users and the Epic Implementation staff. May lead small projects and handle escalated issues within scope of responsibility. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications EDUCATION and/or EXPERIENCE: College degree or equivalent technical training in computer science preferred. Knowledge of organizational policies, procedures, and business operations. Minimum two years application support and maintenance experience required. CERTIFICATES, LICENSES, AND REGISTRATIONS: Epic certification in at least 1 Epic module. ESSENTIAL FUNCTIONS: Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Note: (other duties may be assigned, deleted or changed at any time, at the discretion of management, formally, or informally, either verbally or in writing). 1. Independently document and help resolve problems, which may occur in support of batch and on-line environments, if requested by operations with minimal guidance. 2. Uses best practice approaches to track and assess the success of past, current, and future issues and projects. 3. Schedule build for change control processing. Prioritize and helps implement changes to the system. Coordinate software updates and changes. Review and test each new release to evaluate changes for potential impact to responsible applications. 4. Maintain expertise and seek additional knowledge in the support and optimizations of EHR application(s) and how they integrate with other applications. 5. Work with vendor representatives and organization’s business community and end users to ensure the system meets business needs. Respond to vendor’s technical questions. 6. Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with application software and design and implement solutions with minimal guidance. 7. Participate in the creation of relevant and meaningful test scripts for integrated and end-user testing. 8. Populate databases with relevant settings during the initial system build and ongoing maintenance. 9. Propose system enhancements and prepare details of specifications as needed. 10. Ensure that data coming across an interface into their Epic application meets the business need. 11. Develop and document internal procedures to use in conjunction with Epic and other vendor applications and relay to training team. 12. Follow standards for naming and numbering conventions and security classifications when performing system configuration. 13. Follow change control processes and procedures for system modifications. 14. Demonstrates timely, effective and efficient trouble shooting of production software and workflow issues and defines migration plans/steps for successful implementation. 15. Work with report writers to ensure that application has the necessary reports. 16. Able to perform all Analyst I duties and manage multiple tasks independently. This opportunity offers the following: Challenging and rewarding work environment Growth and Development Opportunities within UHS and its Subsidiaries Competitive Compensation About Universal Health Services One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Avoid and Report Recruitment Scams At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.