**Introduction** In this role, you will work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. You will collaborate with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you will be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground-breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** * Understanding client business processes and service needs and working with the client to demonstrate how ServiceNow modules will support these processes * Provide guidance to the client and to ServiceNow technical resources in the implementation of the to/be processes. Advise on all things functional and operationally related to ServiceNow implementation projects * Collaborates with other IT functions to design solutions for complex problems and understands end-to-end business processes * Designs and develops integration solutions, data migration strategies and tools * Designing end to end solutions in ServiceNow. * Responsible for creating HLD/LLD. * Collaborate with other business and technical teams. * Integration experience through web services (SOAP and REST) and/or other technologies **Required technical and professional expertise** * Overall 12+ years of experience with 5yrs of ServiceNow experience. * Have worked on multiple integrations of ServiceNow-Monitoring Tools * Hands-on development experience with SOAP, RESTful API, scripting with ServiceNow * Solid understanding of the overall NOW platform and integrations * Experience with ServiceNow development tools including Studio, Flow Designer, and Integration Hub **Preferred technical and professional experience** * Relationship building with business and customers * Active listening, negotiation, problem solving