• Gather business requiremen and understand and map the full life cycle of business processes to ensure compliance with internal and external policies.
• Works on complex problems where analysis of situations or data requires an evaluation of multiple dependent and co-dependent factors.
• Analyze metric reports to identify & interpret trends, variances and business performance. Communicates findings in a clear and concise format.
• Work to optimize system performance and participates in process design or improvement initiatives.
• Participate in identifying, creating, and monitoring current process metrics, process mapping, and if/then analysis on proposed process changes.
• Assist with and/or creates project documentation, including functional, technical and conceptual design specifications, requirements/due diligence, use-cases, testing scenarios, process flow charts etc.
• Update documentation for internal system application and integration projects, including user and internal documentation.
• Utilize various software tools and applications for data extraction and analysis for project support.