**Company Summary** EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. **Department Summary** Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents. **Job Duties and Responsibilities** As an Application Developer II on the Ticketing Admin team, you will support the Customer Experience Operations (CXO) organization in creating the architecture that allows us to serve our customers. You will build processes that ensure tickets submitted by customer service representatives on behalf of customers are provisioned, routed and managed effectively. **Key Responsibilities:** + Application Management - Managing ticketing application(s) and internal domains, including proper resolution of tickets, provisioning of users, automations/rules for tickets, routing logic, interface enhancements, and optimization of the existing tickets/processes + End-User Experience - Assist in managing and developing the current case management system and finding innovative solutions to optimize the platform(s) and processes + Relationship Focused - Maintaining strong relationships with various departments in the business. + Detail Oriented - Responsible for documenting various ticketing flows and processes, database tables, and automation logic for the case management application **Skills, Experience and Requirements** **Education and Experience:** + Bachelor's degree from a four-year college or university; or equivalent delayed assistance ticketing experience **Skills and Qualifications:** + Basic understanding of data and data analytics; database, table and server knowledge a plus. (SQL & AWS) + Some knowledge of coding principles required to support application development such as Python and JavaScript + Basic understanding of managing Application Programming Interfaces (APIs), including design, development, deployment, and versioning + Ability to comprehend application requirements for IT development + Ability to learn quickly, multi-task, prioritize, work under pressure, and adapt to a rapidly changing environment + Ability to prioritize own work and work on projects independently and within a team + Ability to think creatively and apply logic when working through complex problems **Salary Ranges** Compensation: $63,150.00/Year - $90,000.00/Year **Benefits** We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless. Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.