**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include: Comprehensive Feature Development and Issue Resolution: Working on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue Resolution: Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology Integration: Being eager to learn new technologies and implementing the same in feature development. **Required technical and professional expertise** * Minimum of 5 years of experience in Incident, Problem, and Change Management roles. * Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. * Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. * Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). * Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents **Preferred technical and professional experience** * Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). * ITIL certification (Foundation or higher) is highly desirable. * Strong technical acumen and understanding of IT operations and infrastructure