Job description :  Define Conversational AI requirements with the business.  Build, configure and implement applications utilizing following technologies: Java, Spring Boot, Hibernate, Rest API, Microservices, NoSQL (MongoDB), Kafka, RabbitMQ, Redis, PostgreSQL, Oracle SQL,  HTML, JavaScript, ReactJS, PCF Cloud, AWS, Kubernetes, Git, Jenkins, Python.  Conversational AI and/or IVR experience is a plus, but will consider a strong candidate without AI experience.

Devise and present solutions to larger audience to ensure buy in by both business and technical teams.

Troubleshoot and resolve issues related to multimedia products as a result of alerts or customer complaints. This includes identification of root cause and prevention measures.

Participate in implementation and support expansion of new conversational AI initiatives.

Interface with QA and business users on need basis for any issues/challenges and support on-call production activities.  Work closely with onsite and offshore team in delivering best in class solution in Contact center space.

Provides counsel and advice to top management on significant Application Development matters, often requiring coordination between organizations.

Acts as the principal designer for complex major systems and their subsystems utilizing a thorough understanding of available technology, tools and existing designs.

Provides comprehensive consultation to business unit and IT management and staff at the highest technical level on all phases of application programming and processes for diverse development platforms, computing environments (e.g., host based, distributed systems, client server, software, hardware, technologies and tools, etc.).

Works closely with client and IT management and staff to identify application development solutions, new or modified programs, reuse of existing code through the use of program development software alternatives, or integration of purchased solutions or a combination of the available alternatives. Researches and evaluates alternative solutions and recommends the most efficient and cost effective application programming solution.

May code new or modified programs, reuse existing code through the use of program development software alternatives and/or integrates purchased solutions. Documents, tests, implements and provides on-going support for the applications. Focuses on providing thought leadership and technical expertise across multiple disciplines. Recognized internally as “the go-to person” for the most complex Application Development assignments.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.