Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

Responsible for organizing, modifying, and supporting assigned retail or commercial banking platforms. Designs, modifies and implements reports, dashboards, workflows and other items as needed. Works directly with end-users to coach and teach how to best utilize systems. Supports other technology initiatives as needed.

Essential Functions, Duties, and Responsibilities:

·       Manage and maintain the configuration and implementation of assigned systems.

·       Support the administrative needs of assigned systems.

·       Create, implement, and maintain dashboards, workflows, system setup, and access as needed.

·       Enhance operational efficiency by reviewing processes.

·       Ensure design of system allows all components to work properly together.

·       Troubleshoot problems reported by users.

·       Make recommendations for future upgrades.

·       Assist with maintaining, installing, and deploying system component upgrades as needed.

·       Assist IT with maintaining system security and availability to specific users.

·       Analyze and isolate issues.

·       Evaluate and modify system performance.

·       Identify end user needs and areas of opportunity for efficiencies and optimization.

·       Maintain integrity of assigned systems.

·       Evaluate and implement new technology and system improvements as needed. 

·       Create and monitor support cases with vendors supporting lines of business. 

·       Partner appropriately with other IT departments to address any needs.

·       Train staff as necessary on upgrades and new software/hardware.

Required Knowledge, Skills and Competencies:

·       Individual must be professional and have strong verbal communication skill.

·       Individual must be multi‐task orientated and have strong problem‐solving skills.

·       Interested in technology and new trends; enjoys working with people and computers.

·       Detail oriented and organized.

·       Logical reasoning processes and maintains composure.

·       Desire and ability to learn new processes and procedures.

·       Additional skills in listening and reporting design and development are key.

·       Provides quality customer service for internal customers.

·       Strives for excellence in job performance.

·       Assists in the reduction of errors.

·       Analytical - Uses knowledge and experience to develop appropriate solution(s) for stakeholder.

·       Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.

·       Customer Service - Responds promptly to customer needs.

·       Oral Communication - Listens and gets clarification; responds well to questions.

·       Adaptability - Able to deal with frequent change, delays, or unexpected events.

·       Dependability - Follows instructions, responds to management direction; takes responsibility for own actions.

·       Judgment - Exhibits sound and accurate judgment.

·       Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position.

·       Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.

·       Safety and Security - Observes safety and security procedures.

Industry and Work Experience:

·     Minimum 3 years of experience

·     Microsoft designation

Academic:

·     High school diploma and GED required.

·     Bachelor’s degree in Technology or related field preferred

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

Medical, Dental and Vision Insurance Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment Life Insurance provided at no additional cost to employees Accidental Death & Dismemberment Coverage Long-Term Disability Coverage Paid Sick and Vacation Leave 11 Holidays Volunteer/Service Day Employee Stock Purchase Plan 401(k) Retirement Plan Ameris Bank matches 50% of your first 8% of contributions to the plan Flexible Spending Accounts Health Savings Account Health Reimbursement Arrangement Supplemental Life & Other Insurance Plans Identity Theft Protection Pet Insurance Legal Insurance Employee Assistance Program Employee Advocacy Program  Tickets at Work (Entertainment discounts for Ameris Bank Employees) AT&T Employee Discount Wellness Discounts for Medical Premiums and Other Rewards  Employee Referral Incentive Education Assistance Employee Resource Groups

Banking Advantages for Employees:

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

Free Interest Checking Free Safe Deposit Box Free Money Orders, Travelers’ Checks and Cashier Checks Discount on Mortgage Origination Fee Free Online Banking and Free Unlimited Online Bill Payment Employee Banking Perks

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.