You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

We are seeking a skilled and experienced Application Support Analyst with a specialization in Solimar software to join our team. The ideal candidate will have a strong background in print management systems, particularly Solimar, and possess excellent analytical and problem-solving skills. While the primary focus will be on Solimar, the analyst may be exposed to other US applications as needed.

Key Responsibilities:

Provide technical support for Solimar software and related print management systemsAnalyse and troubleshoot issues within queue directories and workflow processesDevelop and maintain SQL queries for data management and reportingCollaborate with cross-functional teams to implement and optimize print solutionsAssist in the configuration and customization of Solimar software for client needsCreate and maintain documentation for processes and troubleshooting proceduresManage activities for Application Support requests and small project activities for US business unit applicationsAct as a liaison between the user community and US IT support groupsIdentify, evaluate, and validate system and user issues, triaging complex problemsParticipate in problem resolution and root cause analysisDevelop workarounds and short-term fixes as appropriateMonitor system activities, including batch runs and error logsManage ticket queues and support documentationParticipate in disaster recovery events and provide input for audit and compliance requestsWork with business teams to ensure technical solutions comply with regulatory requirements

Requirements:

Bachelor’s degree in computer science, Information Technology, or related field 3-5 years of progressive experience in an analyst role, preferably in print management systems or related technical supportStrong knowledge of Solimar software and print workflow processes (highly beneficial)

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Life is brighter when you work at Sun Life  

Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more  

Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account   

A flexible work environment with a friendly, caring, collaborative and inclusive culture   

Great Place to Work® Certified in Canada and the U.S.   

Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running  

   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

   

Salary Range: $78,200 - $117,300

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

  

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.  

  

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.   

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

Job Category:

IT - Application Development

Posting End Date:

28/03/2025

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.