APPLICATION FULFILLMENT SPECIALIST

REPORTS TO: Application Fulfillment Manager

DEPARTMENT: Operations

PAY: $18-$19 per hour with potential incentive bonuses. 

FLSA STATUS: Non-Exempt

WORK SCHEDULE: M-F, 9-6

LOCATION: Downtown Boise, ID

This is a great entry-level position that can provide great foundational knowledge of what Covr provides its partners as a pioneering insurance technology company. We strive to hire and retain excellent employees, who are looking for career progression and growth within our organization.

COMPANY OVERVIEW:

Covr is listed as one of Forbes' Top 500 Startup Companies of 2021! Covr Technologies is a leading digital insurance provider company focused on using technology to simplify the buying process for life insurance and related products.  As an innovator in a rapidly evolving industry, Covr is a technology-driven company that provides a simpler way for people to protect what matters most.  Through partnerships with financial institutions and advisors, Covr's innovative digital platform provides the capability to research, compare, and buy life insurance from top providers, fully online and within minutes.  Our flexible and cutting-edge work environment which includes work from home and remote work options attracts and retains the best talent.  We have a strong culture based on our core values:  Client First, Integrity, Innovation, Collaboration, Fun!

JOB SUMMARY:

In a call center setting, the Application Fulfillment Specialist is responsible for both inbound and outbound communication with clients who are seeking insurance products through their advisor at a financial institution. This team member will receive inbound calls, make outbound calls from a call queue, and call on specific appointments. They will determine the appropriate carrier and application documents required and complete the insurance application with the client over the phone. We fulfill applications for more than 25 different insurance carrier's nuances, required forms, etc.

ESSENTIAL JOB FUNCTIONS, DUTIES, AND PERFORMANCE RESPONSIBILITIES:

Works each application request received through to the formal submission to the carrier for underwriting.Reviews, screens, and coordinates with other Covr team members to ensure all documentation has the accurate information necessary to complete each carrier-specific life insurance application.Submits life insurance applications according to SOP and in efficient timeframe.Strives for excellence in customer service and relationship building. Performs other projects and duties as assigned.

JOB SPECIFICATIONS AND QUALIFICAITONS:

Required Education and Experience:

High School Diploma or GED Equivalent Minimum 2 years clerical and/or administrative experienceMinimum 1 year customer service experience, preferably by phone

Knowledge and Skills:

Life insurance knowledge is strongly-preferredExceptional communication and customer service skills, especially via phoneDemonstrated ability to accomplish multiple tasks simultaneously in a fast-paced environmentProficient in Microsoft Outlook, Word, Excel, and AdobeStrong attention to detail and ability to multi-task without losing focusExcellent organizational and time management skills Excellent written communication skillsStrong work ethic and high level of personal integrity and accountability

BENEFITS PACKAGE:

Competitive benefit package. Medical, dental and vision benefits, disability, paid time off, paid holiday’s, 401(k) company match, and life insurance plan with supplemental options available.