ROLE : AppBank SDLC Production Support Specialist (L2)

 

RESPONSIBILITIES

 

. Systems & Application support and escalations for Software Delivery Lifecycle Operations & Wavefront Products.

. Work actively with technology teams to analyze and resolve issues related to Code Compile, Builds and Artifact, Pipelines, software distribution.

. Assist in config management to support CICD workflows.

. Identify defects, discrepancies, and trends by ways of troubleshooting.

. Infrastructure support of products and systems to enable automation and help improve and achieving efficiency.

. Understand the regional dependencies and drive the regional technical requirements.

. Provide application lifecycle support for critical GS Internet facing applications with continuous focus on improvement and performance measurement.

. Meet regulatory obligations . Internal & External Audits, privilege management (re)certification.

. Incident management and reporting of production outages, root cause analysis & follow-ups.

. Build and maintain relationships with various GS technology and business organizations.

. Contribute to the technical understanding and promotion of new and existing standards, solutions, and tools.

. Local change management and incident management representation for critical infrastructure products

. Interface directly to the local client base, executing their requirements within a global framework.

 

SKILL/EXPERIENCE

 

. 3 to 5 years of work experience on LINUX system platforms.

. Good Linux Scripting/Development skills - Perl, Bash, JAVA, Python (any).

. Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud.

. Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.

. Knowledge of Devops dependencies - code review, builds, repositories, packages, distribution.

. Knowledge of config management - chef, puppet, ansible and related languages . groovy, go, json, yml, ini.

. Strong analytical and troubleshooting capabilities.

. ITIL and ITSM experience a plus.

. Excellent soft skills & Communication (Verbal and Written) .

. Must be willing to work in rotational shifts.

. Ability to Multi task in high paced environment.

. Problem Solver and To-Do attitude, ability to face technical challenges and drive solution.

. Global clients facing Support team experience a plus.

. Able to work within a Global team, prior experience a plus .

. Having worked in environment supporting 10000+ servers a plus.

. Prior experience with Financial Institution a plus.

. Multiple Application Support Experience a plus.