Staff Reliability Engineer - IE07KE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

         

Primary Responsibilities

Production Support

Ensure application availability & Quality of ServiceResponsibility for application health including impacts from changes introduced by development, maintenance infrastructure & configuration impactsBusiness communications for production issuesAccountable for Business SLA adherenceSupport OLA adherenceAccountable for Applications Life Cycle Management (Technology Currency and Application sun-setting) and Information Life Cycle Management (Data Purging, Compliance retention)
Ensure applications adhere to technology and business roadmapsDevelop options and alternatives to maximize investmentsAccountable to ensure that a proper Disaster recovery solution is in placeAccountable for compliance initiatives such as PII, SOX, PCI, & DATPAccountable for remediation and removal of all production incidents impacting the applicationDrive year over year incident reduction, faster mean time to resolve, improve asset currency, and reduce per unit support costsKnowledge Base matrices – updating documentation on the appArcher – Risk & ComplianceValidation of code repositories - DATPCode scan analysis and remediation of vulnerabilitiesDisaster recoveryPatch upgradesApplication upgradesSOX audits and validation ownershipRelease planning/ sign off etc. ownershipCritical incident managementVendor resource onboard/off-boarding management (ID renewals/Badge renewals etc.)Reverse demand Events ownershipDEAC’sCyber events managementCAB meetingsPlanIT updatesRBAC approvalsSME/Troubleshooting

Business Relationships

Business account manager – treat like their own businessEnsure priority maintenance and enhancement business needs are met, partnering with the business in the demand management, prioritization, and the Maintenance governance processEnsure communication occurs for all relevant activities, outages, or impactsUnderstand business partner’s goals and provide consultative advice to achieve those goals, including the development of options that provide innovative solutionsSupport business case development for significant enhancement requests, including projects when required Partner with the business, the IT Delivery Leads, and architecture to define the business strategy and with the IT Delivery Leads to translate that strategy to the corresponding technology strategyContinual engagement with Value Streams as a StakeholderContinually look for opportunities to increase customer satisfaction and deepen business relationshipTechnical application management and Asset IntegrityOversight of asset integrityCapacity planning of the environmentsSupport simplification and rationalization effortsAccountability for ensuring asset currency needs is met as part of Technology Maintenance Planning

Maintenance Delivery

Delivery of non-discretionary & discretionary maintenance per business priorities and objectivesManage appropriate staffing/sourcing mix, and within the sourcing mix the right shape for on-shore/off-shoreEnsure coordination with Invest/Project Delivery, including any knowledge transfer activities required.  

Release Management

Ensure application readiness for releaseParticipate in Pre and Post release meetings.Participate in release implementations.Ensure quality standards and continue to refine best practices and processes as needed
 

Vendor Management for production support and maintenance

Responsible for SLA & KPI reporting, monitoring, management, and escalationPlan, monitor and manage sourcing capacity based on business demandMaintain sourcing partner relationships, assuring teams work in a cohesive mannerBe knowledgeable of and execute to our multi-year sourcing production support & maintenance contracts and any contract changesManage vendor to enterprise improvement, productivity, and quality goalsEnsure vendor adheres to contractual obligations

Qualifications

7+ years of work experience in IT systems operations and application development. Preferably some experience in an SRE role.Good Software engineering skills preferably with experience in Java, Pega, Identity and Access Management products and Front-End technologies like Angular etc.Understanding of Linux system internals, are familiar with the TCP or IP stack, network routing and load balancing.Command of Observability tools such as DynaTrace, SumoLogic, TrueSight, CloudWatch, automation tools such as Ansible and CI or CD pipeline tools such as Jenkins, UDeploy, SonarQube, AppScan, Nexis.Approach troubleshooting systematically and have a deep sense of ownership for whatever you work on.Design and development skills extend to service design patterns, APIs, UI/UX frameworks.Ability to root cause sources of instability in a high traffic, distributed system.Understanding of large-scale complex systems from a reliability perspective.Experience with cloud technologies and any certificates like AWS Certified DevOps Engineer, AWS Certified Developer, Microsoft Certified Azure DevOps Engineer, Microsoft Certified Azure Developer, Certified Kubernetes Administrator, Certified Kubernetes Application Developer a plus.Strong relationship building skillsExceptional Communication skills - written and verbalExcellent presentation skills and ability to formulate ideas for presentation to upper management

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$126,160 - $189,240

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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