**MAIN RESPONSIBILITIES** Level 1 and 2 Support + Active monitoring of production activities + Perform remediation steps when required + Interface with external IT communities to resolve incidents + Work with development community for Level 3 incident escalations + Log work and effort in support tracking application and work with team and management to reduce recurring issues + Available for after-hours support activities, when necessary Change and Request Management + Responsible and accountable for changes to the production environment for NAR applications + Work with development community for release prioritization + Ensure that requests for change adhere to Group and Department Policies + Available for after-hours and/or weekend change activities, when necessary Reporting & Special Projects + Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release + Regular reporting to line manager for prioritization and escalation + Conduct and participate in meetings with related communities + Perform control result analysis and reporting and take up corrective actions as needed + As required, take up project management responsibilities for special projects **REQUIREMENTS** **TRAINING AND OCCUPATIONAL EXPERIENCE** + Support role experience required ( >5 years’ experience) + Experience in Banking / Financial sector preferred + Knowledge Core Banking applications and/or data warehousing preferred + DevOps knowledge will be an advantage **ESSENTIAL SPECIFIC REQUIREMENTS** _Candidate with 5-10yrs experience_ + Strong database skills (Oracle, MS SQL) + Unix/Linux hands on experience with knowledge of day to day commands + Scripting experience (Shell, powershell, …_) + Scheduling tools (Autosys) + Monitoring tools (Sysload, Geneos) + Collaboration Frameworks (SharePoint) + File transfer protocols + Prior experience in a banking environment will be an advantage **SKILLS AND BEHAVIOURS:** + Strong communication skills (written and verbal) + Good organizational skills + Basic office software literacy (Microsoft Office, etc.) + Professional attitude and good interpersonal behavior + Autonomy and adaptability; must be able to take initiative and be proactive + Global financial products knowledge, a plus + Project management skills, a plus **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.